Calgary, Alberta, Canada
• Currently onshore QA Lead / Test Manager for Lululemon i.e. successfully driving projects End to End till Production / UAT and also involving in Hyper Care (Post-Production Support) to end clients / stakeholders. • Delivered End to End Test / QA Management Services / Solutions i.e. from Onboarding project to Production Delivery and Hyper care phases. • Overall QA (majorly Manual) experience of 18+ years and worked as QA Lead / Manager for 9+ years. • Wide experience and expertise in Manual and Automation Testing (Executing Automated Scripts). • Expertise in leading big (Max 36) and small team sizes (Min 3) as well as working independently as an individual contributor contributing to successful project deliveries. • Exposure working with BAs / SMEs / PM, PO, BAs, QAs, and Developers in understanding the scope, analyzing and discussing requirements / User Stories in detail and identifying critical defects in early life cycle. • Good working knowledge and exposure of various domains such as Retail (Supply-Chain), Telecom, Field Asset Management, Capital Markets (Portfolio, Wealth / Asset Management), Insurance, Corporate Banking, Asset Management and Inventory Management. • Current / recent hands-on Retail experience in validating end-to-end B2B and B2C order lifecycle flows across Salesforce Commerce Cloud (SFCC) Digital E-commerce, IBM Sterling OMS, Manhattan WMS, BY WMS, Shopify, Customer Order Management (COM), Store Order Management (SOM) and multiple integrated enterprise systems. • Worked closely with VPs/ IT Directors / Project Managers / QA Managers / BAs through various phases of QA life cycle. • Extensive exposure in writing SQL Queries and performing End to End Test Management and Defect Management activities such as review of Specifications (BRD, FRD), design Test documents such as Test Strategy, Test Plan, Test Scenarios, Test Cases or Test Scripts, conduct Test Executions and Defect Triaging. • Currently possess expertise in using AI tools such as GitHub Copilot, ChatGPT, Microsoft Copilot to design Test Strategy, Test Plans and Test Cases and then maintain overall test execution and testing metrics in tools such as Atlassian JIRA, HP ALM, TestRail, Confluence. • Good working knowledge of SDLC methodologies such as Agile (Scrum, Kanban), Waterfall and V-Shaped. • Wide experience in testing Web Based Applications (GUI), Desktop Testing and Mobile Testing (Android / iOS). • Great leadership, strong analytical and problem-solving skills. • Excellent interpersonal, verbal and written communications skills.
Owning the QA Workspace at Onshore and managing Test Management, Defect Management / Project Management, Risk Management and E2E project delivery till Production and HyperCare thereby coordinating with various stake holders such as Product Owners (POs), Scrum Master (SM), Business Analyst (BA), Dev Lead and Dev team, QA Team, Directors, Project Managers etc
Responsibilities • As overall Onshore Project QA Lead , drive the entire QA process / delivery for the entire project across Releases. • Drive, conduct and present QA deliverables / status in Scrum of Scrums, Sprint Retrospective, Daily Stand Ups. • Provide Story Point Estimates for User Stories ( Epics ) of each Sprint and track Backlog in progressive sprints. Also anlayse Acceptance Criteria of each User Story and rectify gaps to be updated by BAs/ Product Owners. • Prepare Daily ( DSR ) / Weekly Status Reports ( WSR ) and present the status to Clients / Stake Holders / Senior Leadership on a daily / weekly basis. • Design Overall QA Test Strategy/Test Plan and present it to Project Manager / Director of IT Services to get signoff. • Set Up JIRA Dashboards for Defects, Test Execution across the overall O2I project. • Train Business Users, Clients, Peers, Developers on JIRA Usage • Schedule Walkthroughs on SIT / E2E Test Cases , Test Execution Results with stakeholders. • Set Up process for Peer Reviews / defect Triage calls at Offshore and drive it. • As a JIRA admin, design Workflows for Defect Workflow, set up components for the overall project across Releases for all systems and set up standard QA processes for all QAs to adhere to it. • Monitor End to End Test Management Activities i.e. Test Data, Test Requirements walkthrough, Test Design, Test Execution, Defects Management. • Design / Review Test Cases in JIRA ( Zephyr Squad ) based on User Stories and provide Sign Off based on Coverage. • Execute Integration and End to End (E2E) Test Cases and assist monitor Team to execute Test Cases. • Co-ordinate with Teams to ensure E2E scenarios reach Sales Audit team and also verify Payment Gateway. • Raise Defects / Drive Defect Calls with Development Team to get updates and follow Defect Life Cycle process. • Work on E2E Scenarios / Test Cases on Store Replenishment Orders , D2C (Direct to Customer) Orders , Vendor Purchase Orders i.e. ASN, Shipment Confirmation.
Project Description • Business to Consumer (B2C) Order Life Cycle Flow i.e. Create Orders in Sales Force Commerce Cloud (SFCC) website, validate Order for Ship Node / Sourcing in Application Console / Web COM, process Orders through Web SOM / DC for Shipment / Returns. • Schedule / Attend Defect Triage Meetings and work on Defect Fixes. • OMS (OMS Product ) to OMoC (OMS on Cloud ) Migration. • OMS Production Tickets / Hot Fixes Responsibilities • Design / Review Test Cases in JIRA ( Zephyr Squad ) based on User Stories and provide Sign Off based on Coverage. • Execute Integration and End to End (E2E) Test Cases / assist and / or monitor Team to execute Test Cases. • Co-ordinate with Teams to ensure E2E scenarios reach Sales Audit team and also verify Payment Gateway. • Raise Defects / Drive Defect Calls with Development Team to get updates and follow Defect Life Cycle process. • Move User Stories to ‘Ready for Review’ status and assign them to Product Manager for Sign Off. • Provide Daily Status Report / Weekly Status Report highlighting the execution progress to QA Manager. • Work on E2E Scenarios / Test Cases i.e. starting from Upstream to Downstream Systems i.e. entire Order Life Cycle from Order Creation to Shipped / Customer PickedUp status and /or Returns / Invoicing. • Test APIs for Orders / Inventory / i.e. update APIs and validate in GUI / DB • Test Order Migration i.e. Orders part of OMS and now migrated to OMS on Cloud (OMoC), Orders created in Cloud Directly or Orders created in OMS and not migrated to OMoC. • Trigger SQL queries to fetch data from Database and verify against the front end data. • Wide experience and expertise of working / training resources on Store Front (Web SOM) application, Manhattan DC, Call Center ( Web COM), Sterling Business Center, IBM Application Console, IBM DB Query Client.
Currently, working on Transformation project i.e. the project is migrating from its legacy Mainframe system to IBM’s Sterling OMS system. IBM Sterling Order Management System (OMS) is being integrated with new and existing components such as Oracle Transportation Management (OTM), Warehouse Management System (WMS), PMM (Procurement Management) and Oracle JD Edwards (JDE) via IIB (IBM’s Integration Bus). Various types of Manual and Electronic orders can be placed in FCL. The Project deals with B2B Order life cycle such as Order Creation, Order Modification , Order Sourcing , Scheduling, Order Fulfillment, Procurement, Invoicing , Claims and Returns. Responsibilities • Co-ordinate / work with Business and/ or Business Analysts to understand / finalize scope of each release. • Create Test Estimation report highlighting the forecast of resources availability and finalising the Test Execution plan for the entire OMS team. • Review the BRDs / FRDs and schedule meetings with BA’s to identify gaps. • Define / assign team’s deliverable and discuss release timelines with Project Manager / PMO. • Analyze and familiarize with the Interface Design Documents (IDD), Wireframes, Epic Documents, in addition to Solution Design Document (SDD) and Business Requirement Document (BRD). • Provide Weekly Status Report highlighting the project’s testing status and challenges to Senior Management. • Design Test Scenarios, perform peer reviews and send the Test Scenarios of the current release to BA / Dev team. • Perform Smoke Testing, Sanity Testing and End to End SIT Functional Testing of the new phase in scope based on uploaded Test Cases in HP ALM and raise defects based on their Severity / Priority and track them and related test cases to closure. • Test all integration between various systems integrated with Sterling OMS such as JDE, PMM, OTM, ESB (Middleware). • Trigger SQL queries to fetch data from Db2 Server Database and verify against front end.
The project dealt with Astra application used by Customer Service Representative (CSR) of Sasktel. Order Entry (OE) application embedded within Astra application allowed CSRs to create/modify customers, billing preferences, adding/modifying/removing services and associated features, reserving equipment, managing technician appointments etc. Order Management (OM) automates, orchestrates and streamlines order processing. OM ensures orders are completed from the point of order entry submitting an order until the services are provisioned and billing is turned on. OM comprise of Customer Order Management (COM) and Service Order Management (SOM). HPE Service Activator acted as the provisioning system which performed service fulfillment and interfaced to Business Support System (BSS) and Operations Support System (OSS). FFM (Field Force Management) is the tool responsible for scheduling, dispatching and enabling technicians to assist customers. Responsibilities • Understand Oracle BRM [ Billing and Revenue Management ] of Sasktel i.e. Telecom [ Wireless ] domain. • Validate that orders could be submitted on Astra for phone/internet/video line of business. • Analyze User Stories and create high level scenarios / detailed Test Cases for specific sprints in JIRA. • Lead / Conduct / Arrange / Attend Daily Stand Ups, Sprint Review Meetings and Sprint Retrospective within the team. • Analyze and execute the End to End workflow in the ASTRA application and verify the Back End data. • Execute Test Cases and raise issues in JIRA , follow up and track them to closure. • Process Data Usage / Voice Usage / SMS / MMS requests through TestShell Studio and IXIA (IxLoad) . Environment : JIRA , Oracle BRM, ASTRA, IXIA (IxLoad), TestShell Sudio, Putty, Java, Shell Scripting, Perl, Oracle (PL / SQL) Excel, Word, PowerPoint, Sharepoint.