Seattle, Washington, United States
I am a Program Manager and Industrial Engineer with 10+ years of experience driving large-scale operational, compliance, and data-driven programs across e-commerce, aviation, beauty, and manufacturing. My work blends process optimization, analytics, and cross-functional leadership to deliver measurable improvements in customer experience, efficiency, and revenue. At Amazon, I’ve led high-impact marketplace programs across thousands of brands and sellers, influencing $2.7B+ in annual revenue, improving CX performance by 375 bps, and driving $9.8M in incremental revenue through strategic fulfillment transitions. I specialize in building scalable mechanisms, SOPs, and AI-enabled automation — including launching an AI-powered analysis Slackbot that reduced manual work by 8 hours/week. My background spans data analytics, root cause analysis, forecasting, inventory optimization, and operational excellence. Prior experience at Southwest Airlines strengthened my expertise in working with complex datasets, predictive modeling, and data visualization using SQL, Alteryx, Python, and Tableau. Earlier roles in demand generation and manufacturing gave me hands-on experience in Lean, JIT, FMEA, workflow optimization, and leading high-performing teams. I’m a Six Sigma Green Belt passionate about continuous improvement and using data, systems thinking, and structured problem-solving to drive strategic decision-making. I thrive in environments where I can transform ambiguity into scalable processes, align stakeholders around a shared vision, and build programs that deliver long-term business impact. Core Strengths: Program Management • Operational Excellence • Process Optimization • Root Cause Analysis • Data & Predictive Analytics • Cross-Functional Leadership • Automation & AI Tools • Continuous Improvement
• Launched high impact policy compliance program (Seller Redirection) in a new North American marketplace after securing buy-in from senior leadership, Legal/PR, and country-specific Retail teams. • Led implementation of policy compliance program on XXK national brands driving annual revenue of $X.XB. • Developed country-specific program criteria and introduced delivery speed and pricing focused customer experience metrics for post implementation performance tracking. • Established data infrastructure and seller portal (Seller Central) integration serving 6.4K strategic sellers with seller specific customer experience data. • Successfully transitioned XX.XK products from Vendor (3P) fulfillment network to Amazon fulfillment network driving $X.XM revenue increase in 6 months. • Single threaded owner spearheading post implementation optimization initiatives focusing on selection coverage, customer experience metrics and Brand 3P management strategy. • Developed multi-team SOPs for effective cross-functional stakeholder relationship management & lead bi-monthly VP-level strategic discussions for continuous program evolution. • Innovated operations by launching AI-powered Slack chatbot, automating data analysis and reporting processes.
• Led Seller Redirection enforcement across X.XK strategic US brands, managing high-stakes seller escalation resolution and driving alignment for enforcement action on high value sellers while maintaining customer experience standards. • Reduced seller escalations by 27% through strategic optimization of program criteria. • Streamlined policy enforcement approval process through end-to-end SOPs across 31 category teams, achieving 94% reduction in processing time. • Enhanced program’s 1P-3P relationship detection model, identifying 0.5K new brand-seller relationships (20% increase) while keeping precision rates above 99%. • Drove performance improvements through data-driven root cause analysis, delivering actionable insights for underperforming brands and strategic recommendations on policy enforcement impact.
• Led inventory control measures and issue resolution on Acumatica ERP. Utilized SQL to interact with Acumatica and Amazon Seller Central data. • Developed comprehensive inventory management dashboards (Tableau) to monitor inventory health, lead monthly inventory reconciliation process with Amazon and strategic removal of slow-moving/obsolete inventory. • Implemented new KPIs - Days of Inventory & Weeks of Supply to optimize the ordering system algorithm. Led monthly SIOP meetings across teams to streamline operations and enhance cross-functional problem solving.
• Led facilities & staffing optimization for 10+ airports analyzing historical data & 2019-2020 demand forecasting. Utilized SQL to interact with Teradata, created Alteryx workflow for data processing and Tableau visualizations. • Optimized baggage handling systems to accommodate Boeing 737-800 fleet expansion and enabling 31% flight capacity increase (76 to 100 daily flights) at Kansas City hub. • Analyzed 2019 Polar Vortex impact on de-icing operations across US network, presenting actionable recommendations for cold-weather resilience improvement.
• Analyzed business trends and process data and led the team for efficient Business Development. Process Quality improvement with thorough Root Cause Analysis and visualization of result data. o Process Optimization- Implemented Kaizen principles for optimization o Data Analysis – Analysis to create new campaigns for maximum customer impact & initiate changes to ongoing ones. Study market trend to understand customer pain point. o Salesforce CRM – Point of contact for client for weekly updates and presentations for next point of action o People Management – Translated customer expectations to the team. Bridge between external & internal teams Dig deeper to find background information and relevant data about each prospect and ensure the marketing and sales outreach is as productive as possible.
Identifying strategic gaps backed by data shared by entrepreneurs and established companies and launching new initiatives to fill those gaps. Helped clients to solve problems and enhance their sales. The approach is not to rigorously try and sell the client's products, but get a thorough understanding by working hand-in-hand with the client and devise strategies that would solve their problems starting right from the root.