Johannesburg Metropolitan Area
Experienced Delivery Manager, Scrum Master, Technical Project Manager, Microsoft Dynamics 365 CRM Delivery Lead, Architect, and Senior Consultant with 16+ years of IT experience. Expert in MS CRM application development, support, and integration engagements. Proven track record of delivering global multi-year, multi-country full life cycle Microsoft Dynamics CRM implementation & rollout using Agile methodology. Experienced in developing, mentoring & leading successful geographically dispersed workforce teams. Also, work as a Techno-Functional consultant & solution architect for Microsoft Dynamics 365 On-Premise and Online implementation. Conceptualized Microsoft Dynamics 365 On-Premise to Microsoft Dynamics 365 Online Migration. A good team player and a result-oriented professional with expertise in business analysis, requirements elicitation, and software development life cycle (SDLC). Also, have a good understanding of technology with a focus on delivering business solutions. Possess excellent problem-solving skills and the ability to grasp new concepts and use them in a productive way. Skilled in IT Delivery Management, CRM Program Management & Delivery, Microsoft Dynamics CRM Implementation & Integration, Technical Solution Design, People Management, Windows Communication Foundation (WCF), .Net, HTML, and Power Platform. Strong program and project management professional with a Bachelor's degree focused in Computer Science from the College of Engineering, Pandharpur, India.
• Provided executive leadership for end-to-end delivery across a South Africa–based media business unit, overseeing a portfolio of complex digital initiatives with extensive third-party integrations, resulting in a 20% improvement in customer satisfaction. • Accountable for delivery outcomes across the entire business unit, leading an organisation of ~50 delivery professionals spanning Delivery Management, Scrum, Engineering, QA, and Business Analysis. • Directed the full programme and project lifecycle, from strategic demand intake and investment justification through execution, go-live, and benefits realisation. • Established robust delivery governance and executive oversight, chairing senior forums, driving transparency on risks and dependencies, and ensuring alignment with business and market priorities. • Partnered closely with executive stakeholders and business leadership to define strategic roadmaps, translate market demand into actionable delivery plans, and ensure initiatives delivered measurable commercial value. • Led organisational capability uplift, building and mentoring high-performing Delivery Managers and Scrum Masters, increasing overall delivery productivity by 30%. • Drove enterprise-wide Agile adoption, improving delivery velocity, predictability, and organisational responsiveness to changing market conditions. • Spearheaded a strategic shift to a platform-centric operating model, implementing Azure DevOps–based workflows, dashboards, and performance metrics to enhance delivery governance, data quality, and executive decision-making. • Managed delivery at portfolio scale, balancing regulatory, BAU, and growth initiatives while ensuring consistent execution across multiple concurrent programmes.
• Spearheaded Agile transformations, crucially stabilizing Microsoft Dynamics 365 CRM implementations and integrations at Media Company (South Africa Based). • Orchestrated cross-functional team efforts to define, plan, and execute project milestones, aligning with corporate goals. • Championed Agile ceremonies, including Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives, enhancing team dynamics and productivity. • Oversaw comprehensive release and deployment strategies, ensuring seamless transitions and optimal system performance. • Cultivated and led distributed teams within the Onsite-Offshore Delivery Model, promoting collaboration and excellence during remote work challenges. Key Achievements: - Applied expertise in Scrum methodologies, fostering Agile mindsets, and driving successful project deliveries. - Utilized tools such as Team Foundation Server, and Azure Dev Ops to enhance team collaboration, communication, and transparency.
• Spearheaded the successful stabilization and integration of Microsoft Dynamics 365 CRM at Media Company (South Africa Based), enhancing system robustness and user adoption. • Executed a full-scale implementation of Dynamics 365 CRM for the project, with a focus on seamless integration, support, and continuous maintenance. • Led the seamless transition of the Client's legacy billing and inventory systems to the advanced integrated platform, integrating Dynamics 365 CRM capabilities. • Managed comprehensive project lifecycle from scope definition to delivery, aligning with strategic business goals and ensuring timely completion of milestones. • Directed a smooth data migration to Dynamics 365 CRM, while enabling full CRM functionality for improved business processes. • Oversaw the release and deployment operations, minimizing downtime and optimizing system performance for business continuity. • Cultivated a high-performance project team across global locations using the Onsite-Offshore Delivery Model, driving collaboration and project excellence. • Achieved a landmark migration of 48 African countries to Dynamics 365 CRM, demonstrating exceptional project management and technical expertise. • Pioneered the transition strategy for Dynamics 365 On-Premise to Online Migration, setting a benchmark for future cloud migrations. Key Achievements: Implemented effective integration strategies using Microsoft Dynamics 365 CRM, Power Platform, Plugins, Workflows, Custom Workflow, C# .Net, WCF, Console Application, Microsoft Azure SSRS, Sharepoint Integration, MS SQL 2012, MS CRM 2011, 2013, 2016, Ember, Web API, Web methods, and SOA.