Ampang, Selangor, Malaysia
Head of Projects & Transformation with over 20 years of experience delivering strategic business and technology outcomes across the financial services and insurance sectors. Proven leader in driving enterprise-wide transformation initiatives that combine technology innovation, operational excellence, regulatory compliance, and business growth. My expertise spans core insurance system modernization, digital transformation, AI adoption, intelligent automation, insurance product delivery, data analytics, and regulatory change implementation. I have successfully led large-scale programs involving core platform migrations, cloud transformation, AI and automation use cases, data and dashboard initiatives, and end-to-end delivery of business-critical projects across Malaysia and India. I am passionate about leveraging AI, RPA, Python-based automation, and data-driven insights to improve productivity, enhance customer experiences, strengthen governance, and accelerate business value realization. Beyond technology delivery, I work closely with business leaders, regulators, auditors, and strategic partners to implement complex regulatory and compliance requirements while ensuring operational resilience and sustainable growth. Recognized for building high-performing teams and fostering strong stakeholder partnerships, I bring a results-oriented leadership style focused on strategy execution, delivery excellence, innovation, and measurable outcomes. My goal is simple: to transform business vision into tangible results that create long-term competitive advantage and organizational success. Key Areas of Expertise: Core Modernization • Enterprise Transformation • Program & Portfolio Management • AI & Automation • RPA • Python • Insurance Product Delivery • Data & Analytics • Regulatory Change • Governance & Compliance • Digital Transformation • Cloud Migration • Business Intelligence • Vendor & Stakeholder Management • Change Management • Agile Delivery • Operational Excellence
• As Head of Projects & Transformation, I am leading the end-to-end delivery of enterprise-wide transformation programs that drive business growth, digital innovation, and long-term resilience. This includes New Product Development, Business Analytics, Program and Project Management, Data Support and Management, Delivery Management and Technology Governance. • Spearheading New Implementations: Overseeing core system rollouts (Oracle, eBaoTech) core platforms, cloud migrations, and digital enablement platforms that modernize and automate insurance operations and strengthen customer engagement. • Enterprise Transformation Leadership: Driving data lake programs, automation initiatives, and regulatory alignment to build scalable, future-ready capabilities. • Change Delivery & Governance: Embedding structured program governance and Agile/Scaled Agile practices with a strong emphasis on SLA adherence, scope control, and time management. Partnered with vendors and business stakeholders to ensure compliance and predictability while driving process streamlining, standardization, and continuous improvement, resulting in measurable business outcomes and sustainable transformation delivery.
• Business Partnership & Innovation: Acting as the bridge between business and technology, I shape process innovation, automation strategies, and managed service/CoE models that enhance efficiency and reduce cost-to-serve. As a key delivery, my role is to keep looking for opportunities with the business sponsors, evaluate state-of-the-art technologies that can be implemented, and are aligned with the company’s strategic growth. • Strategic Oversight: Providing C-Suite visibility on transformation roadmaps, budget planning, program roadmaps, ensuring alignment of Technology and business strategy, while delivering programs that consistently meet quality, cost, and timeline commitments. • This role positions transformation as a strategic enabler of growth, ensuring MCIS is equipped with the digital, operational, and governance foundations to thrive in a rapidly evolving market through automation and innovative thinking. • Forged strategic alliances with global technology leaders, driving innovation adoption and delivering transformative solutions that positioned the business for sustainable growth and competitive advantage, working with top-tier providers and implementing next-generation technologies that accelerated growth, expanded market reach, and improved operational efficiency. • As a trained Solution Focused Coach, I have been able to groom a very strong team of 35+ strong professionals, working across India and Malaysia, managing a large portfolio of projects related to new implementations and BAU support with annual budget of MYR 30 million plus, focusing on supporting and delivering strategic growth roadmaps.
As Head of Implementation (KGISL at MCIS Insurance Berhad), responsible for establishing a new Implementation & Transformation function from the ground up. This included designing the organizational structure, setting up comprehensive governance frameworks (SDLC/STLC, cloud, outsourcing, and regulatory compliance), and ensuring alignment with enterprise strategy. I forged strategic alliances with vendors such as DXC, eBaoTech, Cognizant, Capgemini, HCL and other local partners, cloud partners, enabling access to next-generation solutions and accelerating digital transformation. In parallel, implemented support and service delivery models, including Managed Services and Centers of Excellence (CoE), to create scalability, operational stability, and continuous improvement. Through strong stakeholder alignment, SLA focus, and change management, ensured the department consistently delivered business value, enhanced regulatory compliance, and strengthened MCIS’s overall transformation capability. In 2022, MCIS Insurance Bhd, decided to move my payroll directly under MCIS.
Results-driven insurance technology professional with expertise in Business Analytics, client delivery, and core life insurance systems (AS400/Life Asia, MBS400). Proven track record in managing enhancements, integrations, migrations, and system rollouts across life and group policies, ensuring seamless operations and business continuity. Recognized for delivering projects on time with strong quality standards, directly contributing to revenue growth and profitability. Skilled in team leadership, mentoring, and cross-cultural stakeholder management, with the ability to align business and technology priorities to achieve strategic objectives. Major Delivered projects include AML CFT, IFRS17 with Big Data Integration, OCBC POS, New Product Migration, DCMS Implementation and Integration, Server Upgrade and Migrations.
Extensive hands-on expertise with DXC/CSC products (AS400 Life/Asia, G400 MBS400), leading implementations, integrations, migrations, and system upgrades across the life insurance domain. Skilled in end-to-end project delivery—covering requirement gathering, GAP analysis, effort estimation, development support, SIT/UAT testing, and change management—ensuring timely and high-quality outcomes. Proven ability to engage stakeholders through workshops, walkthroughs, and proactive communication, with unique exposure to large-scale implementations and rollouts for leading insurers. Extensively involved in Core End to End Implementation in Aviva, India, India First and DHFL Pramerica, India.
Served as Cluster Operations Manager, overseeing 35 staff across multiple branches across UP, MP and Uttaranchal, India. Directed regional processing center operations, ensured SLA adherence, transaction accuracy, and MIS reporting for senior management. Focused on people development, grooming talent, and driving branch performance, while managing customer service, complaint resolution, and distribution/channel partner operations.