Singapore
I have several years experience in Management, customer services, and Training. In this time, I've been fortunate enough to be part of many successful teams and build relationships with a diverse range of customers. My personal interest is reading and my own life style. The three pillars that I live by each day are self-love, self confidence and self respect for oneself. These three beliefs guide me daily as I strive to improve my performance in all aspects of life, personally and professionally
Management of Human Resource Functions Hospitality Management Services
Provide Customer Service Consultancy to Corporate Hospitality Management Team Manage full spectrum of recruitment and that include screening, interviewing, short-listing and performance feedback. Strategically diagnose Corporate Hospitality Service issues, develop and implement service training programmes to impart core service values, standard and address gaps. Conduct service training to Suite Ambassadors & Managers and Guest Support Officers & Managers including basis first aids, safety & security, grooming & etiquette and product knowledge. Responsible in attaining high service , safety and security standard on race days. Oversee the entire performance of the Corporate Hospitality Team on race days and see that seamless service and the quality of service experience for all guests Responsible for defining , lifting and sustaining the service quality standards for the organization.