Burwood, New South Wales, Australia
I spent years learning how to build systems that don't fail - networks, cloud infrastructure, user environments. Then I applied the same thinking to the human body and the human mind, Always ready to learn to embrace my skills. Willingness to change and a passion to think creatively. Communication skills, best interest at heart for people.
• Delivering remote IT support through applications like TeamViewer and other remote tools to access and troubleshoot end-users' computers, enabling efficient issue resolution without physical presence. • Creating documentation with issue descriptions to track and manage IT support requests effectively. • Handling user accounts, groups, and organizational units in the Windows Active Directory environment. • Setting up and managing virtual machines for efficient resource utilization and scalability in Hyper-V environment. • Ability to support and maintain network infrastructure including, router, switches, DHCP, DNS, wiring and cabling, to ensure reliable network connectivity. • Establishing and customizing Office 365 applications like SharePoint Online, Teams, and OneDrive for business collaboration
Communication, Soft Skills and +3 skills