London Area, United Kingdom
Agile SQL and .NET specialist with 26 years experience in the insurance industry encompassing full SDLC experience over Underwriting, Claims, Finance, Business Intelligence and ETL applications with extensive experience of business transformation to the offshore support model. Working in the same company for the last 20 years I was initially an application and BI developer which was later combined with support, analyst and management roles. I have mentored junior team members and technically trained and managed an offshore support team.
Senior Application/BI Support Supporting over 15 NET/SQL applications and 300+ users. Identifying incidents to root cause, providing immediate workarounds and solving underlying problems Developing enhancements and new functionality for existing solutions. Full BI/report lifecycle experience utilising Power BI, SSRS, SSIS, RedGate SQL Compare, and Crystal reports. Supporting ServiceNow I ensured reported issues were resolved more quickly by documenting and tracking application issues, using Agile Methodology, as well as by participating in scrum meetings, which assisted with prioritization of issues. Managed and technically trained offshore team to support applications developed in‑house. Played a pivotal role in the business transformation to an offshore support team involving, stakeholder identification, requirement definition, knowledge transfer, delivery, status evaluation and gap analysis. Senior Business Analyst Managed relationships with third party suppliers, contractors, corporate and IT staff to define, document, configure, test, train, deploy and support software customization and configuration changes. Increased process efficiency through ETL automation of manual processes. Documented processes, functional and technical specifications, user manuals, test scripts, change controls, problem records and knowledge base articles. Application and Database Developer/Administrator Using MS.NET technologies developed bespoke windows n‑tier Client/Server applications using Object Oriented design methodologies. Documentation developed using XML, XSLT and XSL‑FO. Designed and developed the relational tables, stored procedures, triggers, functions, views etc for the application databases.