Shunhua (Grace) Bian

Job Hunting

London, England, United Kingdom

About

Experience

  • Incoming Operator at Birke Travel solution
    Feb 2012 - May 2012 · 4 mos

    Arranging flights, insurance and accommodation Using a booking system to secure holidays Collecting and processing payments Advising clients on travel arrangements, e.g. visas and passports Sending out tickets to clients Keeping clients up to date with any changes Dealing with complaints or refunds

  • Advertiser at London Global Times
    Feb 2011 - Dec 2011 · 11 mos

    Specialize in online and print. Creates advertisements through various media (newspaper, for example) with the goal of selling a product or service. Work together alongside the client to identify the client's goals (i.e. drive sales for a new product line).

  • Administrator at Keyard Law Associates
    Oct 2010 - Dec 2010 · 3 mos

    Processing all administrative tasks relating to deal progression Liaising with legal advisors to promote deal progression to completion Scheduling appointments and arranging documentations Updating and maintaining information on the CRM system Handling progress and information enquiries by telephone Processing client documentation

  • Manager at CostCutter Express
    Sep 2009 - Mar 2010 · 7 mos

    Co-operating with store managers and store staffs to accomplish desired goals and objectives. Supporting the General Store Manager to maximise store performance through the effective management of both people and process. Ensuring all operational procedures are followed to retain the standard as laid down in the store. Dealing with and resolving all complaints in accordance with the store policy. Assisting with the processing of stock orders; setting up orders and processing payments as required by the service.

  • Supervisor at Spar
    Jan 2002 - May 2009 · 7 yrs 5 mos

    Co-operating with store managers and store staffs to accomplish desired goals and objectives, such as achieved 5 Star Spar Awards for 5 years. Supporting the General Store Manager to maximise store performance through the effective management of both people and process. Ensuring all operational procedures are followed to retain the standard as laid down in the store. Dealing with and resolving all complaints in accordance with the store policy. Assisting with the processing of stock orders; setting up orders and processing payments as required by the service.