United Kingdom
Project Delivery
Assisting with the successful delivery of projects for our clients
Responsible for managing, motivating and developing a team of 63 employees who cover the front end of the store. My role is to ensure we deliver a seamless service to continually delight customers to encourage them to come back and shop with us. My main responsibilities are to support, train and influence the team so they are motivated and inspired to deliver exceptional customer service which in turn generates more sales and revenue for the store. Planning and prioritising the teams workload is another critical part of the role to ensure that everyone is confident and clear on what needs to be achieved during each shift. I am also responsible for deputising as store manager as and when required and responsible for reviewing and monitoring performance and where appropriate accountability on taking action.
In April 2016 I was appointed as Sales Director and after 9 months was made a Shareholder of the company as I contributed to a 10% increase in sales. My main responsibility was to launch and establish a new scanning and archiving division for the business. This role has enabled me to experience many different opportunities in leadership and decision making, allowing me to develop my skills and experience as a senior leader within a commercial organisation.
With a portfolio of 250 clients, my role consisted of looking after a portfolio of high net worth commercial clients, whilst increasing the depth of every relationship, and introducing the various banks products and services. I dealt with general account servicing and enquiries, analysing lending requests, as well as developing new customer relationships in the commercial banking sector. I was able to communicate clearly and professionally via numerous different channels, and used Microsoft Office, including Access, Excel, Word and PowerPoint on a daily basis. Also I was able to represent business banking in the local community by working with key business influencers and raising HSBC’s profile. As well as a key member of the banks product review council and senior mentor to development skills and experience for team members. I enjoyed engaging with local businesses through various networking events, and developed relationships with local firms and key leaders within the Gatwick business arena.
• Daily running of the operation of the branch • Management of a team of staff • Key contributor in branches customer satisfaction • Acquiring new to bank business • Ensuring the branch was compliant, and adhered to the data protection act • Business risk internal audit • Performance audit • Relationship building of KBI • Built a strong internal network with product providers