Charlotte, North Carolina, United States
· Own the end‑to‑end Intake through Rate (ITR) Value Stream, accountable for vision, strategy, roadmap, and delivery that enables a seamless, largely straight‑through process from submission intake and automated data ingestion through clearance, initial rating, and quote generation across Global Specialty. · Re‑architect the end‑to‑end underwriting workflow, modernizing how complex and niche risks are evaluated and rated, while spearheading AI‑enabled capabilities to scale expert judgment, reduce friction, and unlock consistency across global markets. · Steward ~$16M annually in Intake through Rate investment over a three‑year horizon, directing capital toward roadmap priorities designed to deliver ~$278M in run‑rate business impact over five years through automation, scale, and operational efficiency. · Drive value realization through disciplined execution, embedding change management and rollout readiness into epic delivery while leveraging KPI‑driven insights (volume, speed, automation, ingestion quality) to guide prioritization, mitigate risk, and optimize investment decisions. · Build and lead a high‑performing product organization (2 APMs, 4 APOs) aligned to a persistent value stream model, translating funding into sustained delivery capacity and predictable business impact.
· Led hands‑on execution of the underwriting transformation product strategy, translating enterprise objectives into deliverable roadmaps, OKRs, and PI‑level commitments. · Built and operated a cross‑functional transformation train, directly managing 5 Product Owners and partnering with engineering, data science, actuarial, and operations teams to deliver end‑to‑end capabilities. · Drove implementation of GenAI‑enabled underwriting solutions, including automated broker submission ingestion and quote automation, materially reducing manual touchpoints and cycle time. · Established and operationalized product health and adoption metrics, using analytics and user feedback to guide prioritization, track AI workflow adoption, and inform continuous improvement. · Accelerated delivery through development of reusable AI and automation components, enabling rapid experimentation and scalable rollout across multiple underwriting product lines. · Integrated data science and actuarial models directly into underwriting workflows, ensuring predictive insights were embedded into day‑to‑day decision‑making. · Acted as a key transformation leader and influencer, aligning stakeholders across technology, actuarial, and business domains while maintaining high standards for delivery discipline and product quality.
• Lead the product strategy to create a compelling and informative visual experience that elevates and differentiates content making it easy for users to discover and watch content, driving up engagement across all Disney Streaming applications • Unified the display of metadata, imagery, and badging across the Disney Streaming Brands to create a consistent user experience • Optimized the deep linking experience, partnering with Engineering to assess and implement a solution that fit the needs of the different Disney Streaming brands • Defined product requirements, objectives, and success metrics for Disney Streaming features • Drove the roadmap and prioritization of Disney Streaming features, balancing both customer and business needs
Senior Digital Product Owner • Works with product management to clearly articulate product strategy and design for technical re-platform project • Partners with solution architects and other technical leads to ensure solutions effectively address program priorities • Leads our delivery teams in PI planning, sprint planning and other agile ceremonies, communicating priorities and product vision • Delivers new experiences by working directly with delivery teams, experience design, business and operations partners to design new products and improvements to existing capabilities • Rotation manager for early career talent and leads Product Owner Community of Practice Digital Product Owner • Supported key invest projects for continuation of our self-service agenda • Lead scrum team and prioritization of epics from ideation to implementation • Collaborated with business teams and stakeholders to gather, analyze, and prioritize business requirements and requests into requirements documentation and user stories. • Analyzed voice of customer feedback, web analytics and voice of customer data • Contributed to the online adoption agenda, determining ways we can increase online utilization, channel containment and process improvements
Product Owner -Small Commercial, Hartford, CT August 2018 - August 2019 •Own maintenance product backlog, work with business to prioritize requirements and ensure delivery of user stories •Analysis of voice of customer feedback, web analytics and voice of customer data •Contribute to the online adoption agenda, determining ways we can increase online utilization, channel containment, process improvements, etc. •Participates to provide feedback, support, coaching, in sprint-and release plans together with Scrum Master. •Ensures customer-driven design considering user pain points & usability test results, while using market & industry knowledge to deliver a well-positioned product •Responsible for communicating the product vision effectively to key stakeholders and team members. Works closely with IT and other Business Unit counterparts to ensure resource alignment in support of product vision and road maps Customer Experience Business Consultant -Personal Lines, San Antonio, TX February 2018 – August 2018 • Support the implementation and measurement of a data-driven CX strategy, including voice of customer and voice of employee strategies • Research customer experience data • Analyze and summarize key performance indicators for ROI of strategic CX initiatives • Interpret call escalation data, analyze results using statistical techniques and provide ongoing reports to management at multiple levels Product Owner -Group Benefits Operations, Hartford, CT July 2017 – February 2018 • Worked in Agile/Scrum Methodology building dashboards in Tableau • Assisted with soliciting requirements, prioritization, and UAT for Tableau dashboards • Tasked with assistance in value creation, target setting, and creating incremental goals as the team’s metrics matured • Analyzed and reconciled data from the performance boards using Tableau
- Encouraged personal, social, and academic development of students. - Identified student concerns and took appropriate action to resolve issues of a personal, physical, emotional, and academic nature. - Worked with residents to create a positive living environment. Built a hall/building/area community that displayed mutual respect and promoted consideration of individual needs. - Appropriately reported student concerns related to campus living. Issues regarding policies, dining services or maintenance.
Process Analyst- Agency Process Team • Conducted data analysis to identify expense reduction opportunities, self-service enhancement opportunities and fully understand agent calling patterns • Spearheaded Digital Adoption strategy to increase paperless enrollment; developed roadmap, partnered with Marketing to redesign external communications, assisted with system enhancements and presented recommendation to Agency Senior Executive • Conducted analysis on technical issues with online servicing portal to identify main drivers of contact into our centers • Researched and analyzed common trends of The Hartford’s NPS and set forth a recommendation regarding the use of the NPS Metric