Delhi, India
Technical Services Engineer at MongoDB, supporting enterprise customers Globally with MongoDB Atlas, self-managed clusters, and Migrations. 7+ years in cloud infrastructure and customer-facing technical support, with deep experience in: - Databases: MongoDB Atlas, replica sets, sharded clusters, performance tuning, backup & recovery, security - Cloud: AWS, GCP, Azure, OCI — infrastructure design, migrations, and operations - Linux & systems: RHEL, Ubuntu, CentOS, AIX, Solaris; shell scripting and automation - Observability: ELK, Grafana, Prometheus, Zabbix, Kibana, OpenDistro - Virtualization & DevOps: VMware, Hyper-V, CI/CD pipelines, ElastiCache, Redis Certifications: MongoDB Associate DBA · MongoDB Associate Atlas Administrator · AWS Certified SysOps Administrator – Associate I enjoy solving hard production problems, mentoring teammates, and turning customer escalations into long-term wins. Always open to connecting with folks building on MongoDB or working at the intersection of databases and cloud.
- Provide L3 technical support for enterprise MongoDB Atlas and Enterprise Advanced customers across APAC, owning escalations end-to-end. - Troubleshoot complex production issues across replica sets, sharded clusters, performance, indexing, security, and backup/restore workflows. - Partner with internal engineering teams on root-cause analysis and reproductions for sensitive customer cases. - Author internal runbooks and articles that reduce mean-time-to-resolution for recurring issue patterns. - Mentor newer team members through pairing, reviews, and knowledge-share sessions.
- Resolved Atlas customer cases spanning cluster configuration, connectivity, IAM, networking (VPC peering, Private Link), and billing. - Diagnosed performance issues using Atlas metrics, Performance Advisor, and query profiling; recommended index and schema improvements.
Currently working with Nucleus Software from June 2018 as a Software Engineer , Below are the details of my current job profile - - Working as Cloud Infrastructure Engineer for the organization with expertise in providing infrastructure and infrastructure support over various Cloud platforms like AWS, OCI, GCP. - Having a good experience in Monitoring tools like ELK, Grafana, Zabbix, Prometheus, OpenDistro, Kibana - Having in-depth experience in the domain of various Linux flavors like RHEL, Ubuntu, CentOS and others like AIX, Solaris - Virtualization tools are also the area of work for me within the organization which includes VMware, HyperV -I am having a well verged experience in customer handling for Infrastructure support which includes Network, OS, DB and other troubleshooting support - Currently have a good experience in Devops, elasticcache and Redis.
Worked as a summer intern for the organization. I was fortunate enough to have a hands-on experience over the live projects within the organization. While working over the projects I gathered experience on working with Django and CentOS.