Delhi, India
Shruti is very helpful, caring, and hard-working person who adores working in a team. I have always strived forward to pursue my dream. Along with that, I am resilient in nature and try to overcome every hurdle.
• Gathered business requirements for Projects, analysed customer pain points, & provided tailored solutions. Created documents like BRD, FRS, SRS & conducted client demos, presenting end-to-end functionalities & proposed solutions • Managed complex projects like crew management system for airline domain by designing and implementing optimized and automated solutions for hotel, flight, and transport booking by reducing manual efforts, focusing on UX and less manual intervention. Acted as a bridge between business stakeholders and the development team, ensuring communication and achieved successful delivery of three projects with increase in efficiency • Brought business by engaging in client interactions & identify opportunities for upselling and innovation, enhancing user experience • Provided multiple UI and automation process improvement suggestions to customers, achieving a 95% acceptance rate and developed business flow diagrams to illustrate functionalities use and impact • Maintained and delivered project’s progress via ADO & JIRA and experienced writing user stories, DOD, DOR etc,.