Gurugram, Haryana, India
Delivery‑focused professional with experience across Business Architecture, Program Management, Delivery Governance, and consulting, currently working with Accenture Technology. I play a key role in enabling strong outcomes through structured governance, leadership reporting, and proactive risk and issue management. Previously at Amazon, I gained strong experience in large‑scale e‑commerce operations, building capabilities in operational rigor, risk management, and process execution. An MBA graduate from Symbiosis Institute of Digital and Telecom Management (2022–2024), I thrive in roles that bridge strategy and execution, turning business intent into actionable plans and outcomes.
• Protecting Amazon customers and reputation by authenticating the products sold in global marketplaces such as NA, EU, IN etc. • Using professional judgement, recommend solutions to identified gaps and mitigate risks observed in our current mechanisms and policies to safeguard Amazon's global marketplaces. • Assessing the risk of supply chain. • Reducing the risk of counterfeit complaints. • Providing detailed process improvement ideas to the business team. • Responsible for assisting the team with the process improvement ideas generation. • Sharing monthly report of new ideas raised in the team. • Part of a project that performed weekly audits for contacts handles by the associates. • As a part of the Internal Audit Team, I performed audits on cases to identify factors that can improve the process, and seller's as well as buyer's experience.
- Resolved complex seller account issues, ensuring smooth operations and escalating critical concerns for prompt resolution. - Cross-skilled across diverse marketplaces (NA, Europe), proficient in Marketplace@ and FBA, optimizing global operations. - Spearheaded process enhancements via GEMBA sessions, reducing Average Handling Time and enhancing efficiency. - Led team Rewards and Recognition, fostering a culture of excellence and boosting morale.