Delhi, India
I am currently working as an International Admission Officer with U.K University naming "Coventry University" responsible for initiating, developing and strengthening admission processes all over the world The scope of the role encompasses looking after the admission process for Asian, African, Middle East and European students, and training the staff members where ever required. I am a keen and constant learner, hardworking and an experimental professional. I do not believe in short-cuts, rather, I would make my way up the ladder working with honesty and perseverance. I dream to be at a senior management level where I would love to implement my learning yet have a scope to learn new challenges, each day! Specialties: dovetailing, Co-ordination & Execution, Seminars and Training
Understanding the business process and responsible to the Coventry University Delhi Back Office Admissions team on admissions procedures for applicants applying to a range of courses.
Roles and Responsibilities Active customer care officer for online live chat counseling on IDP India website since March 2010 thus generating leads inflow under the Web Chat project. Maintaining and providing knowledge of process, product, systems at a level that enables to efficiently and effectively resolve customer issues over CHAT SESSION Marketing IDP road shows for Australia/US; IELTS & Virtual fair through web chat thus generating interest in the respective fields. Handling back end operations under the project of Central Assessment centre (CAC) of processing offer letters within 48 hrs turnaround time for key clients since October 2010. Key roles was to access the applications , processing the offer letters, maintain application and offer letter records and maintain the systems which support the CAC. Working on UNSW (Key Australian University) Online Application system. Therein I have been given the authority to: - make an online assessment of their eligibility for admission to a chosen program at UNSW, and to self generate a provisional Offer letter. Counseling students for higher education in Australia viz performing the task from counseling, application filing, acquiring offer letter & acceptance, assisting with IELTS & Visa filing & closure by pre- departure. Assisting representatives from Australian Universities on their visit to India to interview prospective students. Maintaining client database with course updates, scholarship information's & student status. Organizing IDP Interview programs for Australian universities participation. Conducting visa seminars, briefing sessions and course presentations on regular basis as per jobs demand. Periodical MIS maintenance for all the processes viz, Live chat/CAC/Counseling.
Knowledge on regulations of ESOS act, National code, DIAC , visa information and visa documentation Knowledge of all financial as per the DIAC rules.; Roles and Responsibilities Primary responsibility included consumer dealing. Successfully handling the challenge acquisitions, queries, and requests on day today basis over the phones as well as face-to-face. Representing Nestle on frequent workshops at the Client's Office (Nestle). Exploring and developing new ideas thereby increasing the existing members for family Nestle. Generating business from the existing accounts, achieving profitability and increased sales growth. Handling all the weekly and monthly reports also generating new reports as desired by the Client. Attending various meets (meetings) held at Nestle office.