Bengaluru, Karnataka, India
A professional with 5+ years at the intersection of product, process, and people, driving operational excellence, cross-functional execution, and digital product delivery across SaaS environments. Currently at Rippling as a Product Operations Supervisor, leading team performance, workflow governance, and compliance operations across regulated product areas. Previously at HighRadius, owned end-to-end SaaS implementations, customer onboarding, and product integrations for global enterprise clients. Strong foundation in process optimization, platform configuration, CRM systems (Salesforce), and stakeholder communication across Product, Engineering, and Compliance teams. Passionate about building scalable operational systems that drive efficiency and long-term impact.
Leading digital product operations at Rippling. Anchoring team performance, cross-functional delivery, and stakeholder escalations across compliance and product operations functions. Partner with senior leadership on operational planning and reporting, translating performance data into recommendations that improve product delivery and customer outcomes. Driving continuous process improvements while setting accountability standards across the team.
Owned end-to-end operational workflows across Rippling's digital product lifecycle. Coordinated with Product, Engineering, and Compliance to ensure smooth delivery and post-launch stability for regulated customers. Drove process optimization through structured Root Cause Analysis, permanently eliminating recurring bottlenecks in compliance reporting and state filing workflows. Consistently exceeded quarterly performance benchmarks by 30% through data-driven issue resolution and cross-functional alignment.
Led end-to-end client implementations of HighRadius Credit Cloud for enterprise customers across global markets. Managed full project lifecycles from preparation and simulation through UAT, go-live, and hyper care, ensuring on-time delivery and seamless transitions. Served as the primary client-facing point of contact, leading requirement-gathering sessions and translating complex business needs into actionable implementation plans.
Independently designed and delivered end-to-end client system implementations, owning the full scope from business requirement gathering and documentation through configuration, UAT, and hyper care. Partnered with cross-functional teams to identify product gaps, surface delivery risks, and drive real-time issue resolution across active implementation cycles. Managed client communication through critical delivery phases, maintaining strong stakeholder alignment and ensuring smooth transitions to go-live.
Onboarded into HighRadius' Accounts Receivables domain and rapidly progressed from product training to contributing to live client implementations within two months. Developed hands-on experience in functional consulting, supporting end-to-end deployment cycles and building a strong foundation in SaaS implementation practices.