Moradabad, Uttar Pradesh, India
I am an operations and customer-facing professional with 4+ years of experience across inbound sales, client onboarding, and process-driven environments in EdTech. Currently working as an Associate – Operations (Counseling Team) at PW, I handle end-to-end onboarding journeys including inbound support, account activation, login/access issues, and escalation coordination. My role requires regular interaction with students and parents, adherence to defined quality and process standards, and coordination with internal teams to ensure smooth customer experience. Alongside operations and onboarding, I also bring strong inbound sales exposure, objection handling experience, and quality awareness, which helps me evaluate conversations with a customer-first and process-oriented mindset. I am open to opportunities in IT onboarding, customer support, operations, and sales-aligned quality or leadership tracks where structured processes, communication, and ownership matter.
End-to-end onboarding and inbound support for learners across multiple programs Handling login/access issues, account activation, and process-related queries Escalation coordination and quality/process adherence Exposure to inbound sales conversations and objection handling
Outbound calling, requirement understanding, follow-ups Candidate coordination and post-conversion onboarding support
Conducted home visits and face-to-face counselling with parents and students. Explained product offerings and closed enrollments through relationship-based selling. Supported local sales operations and territory growth.