Mumbai, Maharashtra, India
Shobha is a seasoned and accomplished IT leader with two decades of expertise in Information Technology, Digital Transformation, and Consulting. She is a top-performing individual with experience in Banking, Finance, Manufacturing, Process Management, and Automation domains with proven and exceptional Practice management, Large Transformation, Delivery, and Operations Management. Currently, Shobha is serving as a Chief Executive Officer at Sankey Solutions. Her profile includes: •Expertise in managing large offshore delivery centers for fortune 500 organizations. •Proficiency in managing very large projects, programs, and team size. Peak team size of 800+ people managed peak revenue of 25 million+ USD yearly. •Strong record of bottom-line management for managing various large insurance customers for the role of a project manager to delivery head to account manager in the previous organization, and for various diversified engineering customers in the current organization. •A career-long history of consistently increasing productivity, continuous improvements, and engagement of team and customers. •Design, setup and lead Digital transformation initiatives by leveraging new technology platforms •Connect Business to IT for optimal creative Tech solutions and ROI •Global experience, having been in the USA/Canada for 8+ years.
Analytics, Business Intelligence Technologies, Account management, Delivery Management
Planning and Raising funds, customer outreach, operation management, website development and management
• Established an extended technical Centre of Expertise team for a large French Pharmaceutical client, to provide service offerings in niche areas like RPA, ServiceNow, Security and Authorization, and AI/Chatbot • Responsible for end-to-end engagement ownership and overall account P&L and senior client relationship increased account headcount growth by 500% in two years and net revenue worth 300% • Implemented account management strategies and metrics that ensured 100% customer satisfaction • Spearheaded overhaul of various underperforming streams to reduce stagnation and increase growth and productivity • Delivered multiple developments/support engagements as per committed timelines and budgets
• Successfully led high profile and multi-million dollar project aimed to implement an authentication infrastructure impacting 45+ application teams, 20+ Vendors, Architects, and Senior Business stakeholders • Forecasted project costs and managed concurrent projects within aggressive timelines as dictated by business demands, delivering around $10M-$20M benefits every year. • Created and formulated proposals for the senior leadership at a large global financial services client resulting in million-dollar projects. • Managed elicitation, documentation, and cost-benefit analysis of business requirements and piloted requirements management processes for the credit card billing system • Collaborated and managed development efforts of multiple businesses, finance, legal, and compliance, and technology teams spread across the globe (India, Brighton, Greensboro, Miami, and Phoenix). •Benchmarked best practices in formalizing business requirements and use cases to ensure internal process improvements and client satisfaction •Overall responsibility for structuring a project, performing detailed planning, communication planning, risk mitigation, and managing project execution right from concept evaluation to successful implementation of quality deliverables.