Inzai, Chiba, Japan
Customer-focused operations leader with 15+ years in post-sales engagement, customer success, and digital growth across global organizations. From technical support to strategic onboarding, I specialize in delivering consistent service value and driving long-term customer outcomes. Passionate about building scalable processes and aligning cross-functional teams to enhance client retention and satisfaction. Let’s connect to discuss how I can help your team grow sustainably through service excellence and customer insight.
Workstation Business Development Generated enterprise opportunities by translating complex customer challenges into high-value workstation solutions Influenced deal outcomes by strengthening OEM sales strategies and executive-level messaging Accelerated pipeline conversion by driving engagements from discovery to PoC and technical validation Bridged business and technical teams (OEM / FAE) to secure closed-won outcomes
Designed and implemented content marketing strategies aligned with sustainability-focused branding goals. Supported clients on-site as a Brand Manager for a food brand under a freelance service contract, and provided consulting support for IT infrastructure projects under a freelance agreement. Spearheaded the launch and development of an e-commerce marketplace for domestic and international users. Served as the lead for new product/service development for a subscription-box service, including business model architecture, service menu design, and operational feasibility planning. Developed strategic business frameworks and market entry scenarios to support mid- to long-term growth initiatives.
-Managed customer onboarding, education, and renewal processes for B2B SaaS clients. -Facilitated success planning, KPI tracking, and feedback loops to ensure retention and - satisfaction. -Delivered customized training sessions and developed knowledge base resources. -Contributed to product improvement by channeling user insights to internal stakeholders.
Acquired and managed high-value B2B accounts in IT infrastructure projects, increasing regional revenue by 28%. Supported service delivery teams with technical proposal design, quotes, and client briefings. Leveraged Salesforce to streamline pipeline visibility and SLA forecasting across multiple projects.