Shivraj Singh

Chief Customer Experience Architect

Mannheim, Baden-Württemberg, Germany

About

Enterprise Architecture SAP Commerce SAP Service Cloud SAP Sales Cloud

Experience

  • Chief Customer Experience Architect at VASS Germany
    Apr 2015 - Present · 11 yrs 3 mos

  • ECENTA AG (16 yrs 11 mos)
    • Chief Customer Experience Architect
      Jan 2019 - Sep 2023 · 4 yrs 9 mos

      I strongly believe that the best measure of customer experience is unsolicited customer recommendations. This philosophy needs to be the core with which organizations need to approach customer interactions and every decision needs to considered in this light. It is with this view that I help organizations design and implement efficient, end-to-end processes regardless of the channel which maximize the customer experience specially in the area of commerce (including Aftermarket) and Service.

    • Solution Principal
      Jan 2015 - Sep 2023 · 8 yrs 9 mos

      SAP CRM Solution Architecture Presales hybris

    • Consulting Manager- Remote Delivery Services
      Jan 2013 - Sep 2023 · 10 yrs 9 mos

  • SAP Solution Architect at TATA Consultancy Services Deutschland GmbH.
    Sep 2013 - Dec 2014 · 1 yr 4 mos

    SAP Solution Architect

  • Product Manager at SAP AG
    Jul 2002 - Oct 2006 · 4 yrs 4 mos

    - Product Definition - Roll-out of New products and Services - Consulting

  • Developer at SAP Labs India
    Jan 1999 - Mar 2001 · 2 yrs 3 mos

    ABAP Developer for various Basis tools Developed prototypes for Internet Banking Developer for SPEC200 standards for the Aerospace and Defense industry