Gurugram, Haryana, India
AML, KYC, CDD, and EDD professional with 10+ years of experience in compliance and risk operations. Strong hands-on exposure in end-to-end KYC, including customer onboarding, document verification, Business KYC, UBO identification, and risk-based customer profiling. Experienced in handling high-risk customers, conducting enhanced due diligence, and performing PEP and adverse media screening. I also bring Team Lead experience, managing productivity, quality, SLAs, escalations, and process improvements in high-pressure environments. Open to opportunities in AML, KYC, EDD, and compliance operations roles.
Responsible for KYC onboarding, due diligence, and compliance checks at Punjab National Bank International Limited (UK), ensuring regulatory adherence and smooth client onboarding operations. (Payroll: People Powered Solutions)
Supervised and guided a team of 40-45 members to meet key deliverables in KYC and AML processes. Spearheaded initiatives to enhance fraud prevention measures, ensuring adherence to regulatory standards Monitored team productivity and quality metrics, aligning operations with SLA and compliance requirements. Collaborated with clients to address evolving KYC, and fraud prevention challenges effectively. Tracked regulatory changes related to AML and KYC requirements. Identified customer risk levels based on established criteria.
Directed 30-35 team size in executing high-volume KYC verification processes, ensuring compliance with global standards. Played a pivotal role in fraud prevention by identifying and mitigating risks through advanced analytical approaches Conducted quality audits and developed action plans to uphold stringent KYC and AML compliance standards Organized and delivered specialized training for team members on document verification, fraud detection, and AML/KYC guidelines Coordinated with merchants and internal stakeholders to resolve KYC-related discrepancies and enhance fraud detection protocols
Acted as a key point of contact for KYC and fraud prevention processes, ensuring compliance with regulatory standards. Provided in-depth expertise and updates on KYC guidelines, antifraud measures, and document verification processes to team members. Monitored Verification Experts' (VEs) adherence to protocols, identifying potential risks, and escalating as necessary to mitigate fraud. Analyzed complex financial documents such as bank statements, loan applications, tax returns for indications of fraudulent activity.
Conducted in-depth quality assurance for KYC and AML processes, ensuring strict adherence to regulatory compliance standards. Analyzed and identified fraudulent activities through rigorous checks on submitted documents, improving fraud detection rates. Collaborated with management to design and deliver training programs on quality improvement for KYC and fraud prevention protocols Participated in cross-functional meetings to implement new strategies, reducing errors in document verification processes and enhancing operational efficiency. Utilized performance data to refine quality benchmarks and support decision-making for process optimization in KYC workflows
Led the Lead Generation Project, managing a team of 10-15 members, and optimize. LinkedIn Sales Navigator for identifying high-value prospects. Supported customer-facing and sales teams by providing actionable insights to align leads with business goals. Collaborated with clients to understand their objectives, offering tailored recommendations to achieve measurable outcomes. Developed and implemented data-driven strategies to improve team productivity and ensure quality delivery.