Gurugram, Haryana, India
I am a Product Manager specializing in core banking SaaS platforms, currently leading CASA, Deposits, and Cards modules for the Finacle SaaS ecosystem. I work at the intersection of product strategy, regulatory alignment, and multi-bank platform scalability. My role involves defining roadmaps, prioritizing features across multiple banking clients, balancing standardization with customization, and ensuring compliance with APRA and SOC2 requirements. Over the past few years, I have: • Led product initiatives across a multi-bank environment serving Australian financial institutions • Partnered with 15+ cross-functional teams across engineering, risk, compliance, and client stakeholders • Successfully supported large-scale regulatory programs including CPS 230 and SOC2 audits
• Spearheaded the end-to-end launch of FUB, a menu-less Customer 360 CRM frontend, by mapping 20+ core banking workflows, co-designing solutions in Figma, and coordinating delivery across engineering and QA, reducing average user clicks by 19% and task completion time by 10%, significantly improving teller and relationship manager experience. • Identified critical failure patterns in the card renewal lifecycle through funnel analysis; re-engineered batch processing logic, built a real time renewal dashboard, reducing failure rates by 23% saving 5 ops hours/week, eliminating third party dependencies. • Defined roadmap for CASA and Card modules, authoring PRDs, user stories, overseeing UAT, and coordinating releases while ensuring feature enhancements met regulatory compliance requirements across 5 banking clients in ANZ geography. • Led Alpha testing for an AI-powered chat assistant (Smart Assist), evaluating real user scenarios, validating response accuracy across 5 modules, 300 + user scenarios and providing structured adoption-readiness feedback to engineering and design teams. • Acted as the primary cross functional bridge across engineering, design, QA, documentation and client teams, translating complex banking requirements into scalable product enhancements and managing stakeholder expectations through structured sprints and release timelines.
• Awarded with the “Tower of the team” badge in my 8th month of working at Finacle for delivering beyond expectations • Led the SOC 2 compliance audit for four major Australian clients in collaboration with a big 4 auditor, managed the assessment of over 150 controls, facilitating smooth collaboration with various stakeholders across time zones for Finacle SaaS platform with 60% reduction in observations and 30% less time as compared to last year • Showrunner for Channel FM, a podcast show for Infosys Finacle that fosters peer-to-peer learning by enabling consultants to share their project experiences, learnings, and insights • Contributed to the brand of Finacle Consulting Group through thought leadership papers, multiple articles in the Finacle newsletter, “The Strategic Edge”, revolving around customer journey redesigning, Target Operating Model in SaaS for Banking • Used design thinking to redesign user journeys, create personas, empathy mapping and develop as-is and to-be service blueprints, resulting in process reengineering for critical customer paths.
• Presented a thorough examination of the communications, Media & Entertainment and Technology industries' markets, mergers & acquisitions landscape and competition analysis for a Multinational IT consulting firm • Provided an overview of the Electric Vehicle Battery Testing & Simulation Market around the globe, performed a deep analysis of the business ecosystem with a study on key players for a Multinational Tech client • Developed an in-depth analysis of Microsoft Dynamics 365 across a variety of industry verticals with insights on trends and focus areas in the ERP and CRM space, for a Fortune 100 client . Received a PPO for excellent performance