Waterloo, Ontario, Canada
- Testing and Validation of software solutions. - Gathering and reviewing user requirements, drafting and maintaining design documents. - Testing of features as quality assurance team requirements. - Reviewing and execute different test plans. - Travelling to client site for purpose of on-site validation. - Development of test plans
- Analyze the user requirements, and design and develop system architecture and specifications. - Conduct testing for new, refurbished and old motherboards and computing devices. - Perform hardware analysis of computer systems using available technology and testing tools. - Coordinate with teams of engineers and developers. - Research and evaluate a variety of software and hardware products. - Prepare reports, manuals, and other dæumentation on the status, operation, and maintenance of software and hardware. - Integration, installation, and performance testing for systems, including hardware and software. - Develop instruction and troubleshooting manuals to support customers.
Diagnosed and repaired 1,000+ consumer devices, including smartphones (Apple, Samsung, Google),gaming consoles (PS4, Xbox One, etc), and laptops (Dell, Lenovo, HP) Analyzed device components (batteries, wiring, connections, screens) to identify defects, providingcost estimates and repair timelines to customers. Streamlined inventory and returns processes. Delivered exceptional customer service, achieving a 95% satisfaction rate by offering tailored solutionsand promoting accessories/services based on client needs. Built customer loyalty through personalized service, after-sales support, and targeted offers, resolvingcomplaints in a fast-paced environment.
Maintained and updated automation test databases. • Planned, coordinated, and implemented automation testing projects. • Created and maintained automated Functional and WebUI, GUI based tests. • Executed and validated test cases based upon system requirements. • Developed test scripts for manual testing of applications. • Determined test requirements and developed customized test plans. • Effectively communicating product quality issues and collaborating with software development to accelerate issue resolution. • Executing test plans as well as recording and summarizing results. • Troubleshooting customer issues and transferring the new findings to test cases. • Development and maintenance of test automation suite.