Delhi, India
Program Manager at Skillbee with experience in managing operational programs, coordinating cross-functional stakeholders, and supporting business growth through structured execution and process improvement. I hold an MSc in International Operations and Supply Chain Management from Glasgow Caledonian University, Glasgow, and a Bachelor's degree in Electronics and Telecommunications Engineering. My academic background and professional experience have helped me develop strong capabilities in operations management, stakeholder engagement, program execution, and continuous improvement. I am passionate about solving operational challenges, improving efficiency, and delivering outcomes that create value for both organizations and customers. Areas of interest include Program Management, Operations Management, Supply Chain Management, Process Improvement, Business Operations, and Workforce Mobility.
• Managed day-to-day store operations, ensuring smooth service delivery, compliance with brand standards, and achievement of operational targets. • Supervised, trained, and scheduled team members, driving productivity, service quality, and adherence to operational procedures. • Monitored inventory levels, coordinated stock replenishment, and minimized wastage through effective inventory management practices. • Oversaw cash handling, daily sales reconciliation, and reporting to ensure financial accuracy and accountability. • Maintained high standards of customer service, resolved customer concerns, and contributed to positive customer experience and retention. • Ensured compliance with food safety, health, and hygiene regulations, consistently meeting audit and operational requirements. • Tracked store performance metrics and implemented process improvements to enhance operational efficiency and team performance. • Coordinated with suppliers and management teams to support uninterrupted store operations and achieve business objectives.
Operations Associate | FrontRow • Managed end-to-end operations for the Dance vertical, ensuring smooth execution of live cohorts, workshops, and learner engagement programs. • Coordinated with instructors, internal teams, and external stakeholders to plan, schedule, and execute learning programs at scale. • Monitored learner journeys, tracked operational KPIs, and implemented process improvements to enhance user experience and program completion rates. • Led issue resolution and operational support for learners, ensuring timely communication and high service quality. • Streamlined workflows across content, community, and support functions, improving operational efficiency and reducing manual effort. • Supported cross-functional initiatives involving product, marketing, and customer experience teams to drive program growth and retention.