Frankfurt Rhine-Main Metropolitan Area
As a Strategy & Product Management Professional, I bring a blend of product and strategy expertise to drive impactful solutions and data products in Travel, E-Commerce and Healthcare industries. At LSG Group, I am responsible for envisioning, executing, delivering, and tracking various products that enhance the user experience, engagement and revenue, focusing on simplifying complex workflows and improving reliability at scale. With experience and track record in Strategy, Product Management and, Software Development, I have had the privilege of working with large-scale enterprises, SaaS start-ups, and industry leaders such as Lufthansa Services Group, IQVIA and, Moglix. I hold an MBA from S.P. Jain Institute of Management & Research (SPJIMR), Mumbai (India), and the European Business School, Germany, along with a Bachelor of Technology in Computer Science and Engineering from JSSATE, Noida (India).
Building and scaling growth of 0 to 1 B2B - AWS Cloud-Native Products for Retail Logistics, Inflight Retail Marketplace, and Onboard Retail Operations. • Led 15-member team defining product vision and roadmap to develop and launch electronic proof of delivery app ‘Digital Delivery Note’, improving sales order visibility, tracing and fulfilment, optimizing user onboarding, driving $XXM+ in new revenue, increasing OTIF by 14%. • Designed and launched an in-app order management module, replacing fragmented ordering process, optimizing the end-to-end conversion funnel, achieving increase in 25% order accuracy, $XXM+ in operational savings and, onboarding 200+ user within 8 months. • Defined product vision, roadmap to develop and beta launch Retail Marketplace, delivering product management, ordering, and checkout features, driving growth experiments for ordering and checkout features, generating $XXM+ annual GMV, onboarded 200+ key customers, and reduced $XXM in ARR churn risk. • Developed and launched a Retail Management app ‘MYPA’, for improving traceability and delivery of sales on board products and seamless integration with onboard wallet payment and invoicing apps, improving the activation journey, and adding $XXM+ in new revenue and $XXM+ ARR growth within 10 months. • Partnered with executive stakeholders on GTM strategy, pricing, and RFI RFP responses, contributing to $XXM+ in new business wins. • Strengthened security posture by leading ISO 27001 initiatives, contributing to $XXM+ in recurring revenue growth. • Conducted continuous research with end users, customer discovery interviews, and competitor analysis to map growth opportunities and target customer trends.
Product and Program Manager - Supplier-Buyer Marketplace Platform - Led the revamp of “Supplier Central Hub” for improving market adoption, generating $9 M+ GMV in 6 months. - Increased Request for Quote win rate by 20% in 6 months by designing and launching a module within the marketplace. - Improved OTIF by 12% and order fulfillment gaps in 8 months through implementing real-time tracking KPIs, SLA visibility, and performance dashboards. - Increased incoming traffic to user login conversion by 30% and supplier retention by 20% by implementing Google Analytics 4 based end-to-end funnel tracking (onboarding → activation → engagement → retention).
- Shipped a sales order delivery MVP, for visibility, tracking and placement of sales order, achieving 30% adoption in 3 months, designing the product strategy around insights from 30+ customer interviews and a 4-platform competitive benchmarking. - Increased flagship product retention NRR by 12% by designing and leading a cross-functional go-to-market strategy focused on active user adoption. - Consulted and implemented LSG products for diverse markets in retail and operations. - Contributed to digital transformation initiatives, enhancing workflows for top 30 global customer facilities. - Led cross-functional stakeholder alignment for international product rollouts across various market regions.
- Consulted customers for LSG products that manages the end-end journey of flight logistics - Product Management and Global Product Strategy starting from ideation to launching
- Contributed to a digital analytics product for a global pharmaceutical client for EU Spain Region, leveraging IQVIA Sales Integrator and Qlik Sense to enable data-driven decision-making. - Transformed data sets into structured data models and dashboards, delivering actionable insights aligned with user and business needs. - Collaborated with senior stakeholders (PMO, CxO-level) to define product requirements, use cases, and data models, aligning with Engineering Teams. - Supported product lifecycle activities, including feature validation, testing, and quality assurance to ensure reliable and scalable delivery.
- Advised healthcare clients on implementing Edifecs solutions, translating business needs into scalable technical designs. - Conducted requirement gathering and fit-gap analysis, aligning business objectives with solution delivery. - Supported end-to-end implementation, including configuration, testing, and deployment. - Developed middleware solutions (EDI mappings, process models) to enable accurate and compliant data exchange. - Collaborated with stakeholders to resolve issues and ensure timely project delivery.