Delhi, India
Understanding Customer’s Queries and Helping them Resolve their Payment Issues. Monitoring Accounts to Identify Outstanding Debts. Investigating Historical Data for Each Debt or Bill. Taking Actions to Encourage Timely Debt Payments and Processing Refunds If any. Resolving Billing and Customer Credit Issues. Handling Both Inbound and Outbound Calls effectively and efficiently. Working as Per Client’s Requirements.
Reported financial data and updated financial records in ledgers and journals involving application of mathematical abilities on daily basis to calculate and validate figures in all areas of accounting systems. SPOC for opening bank accounts in HDFC, Citi and Axis Bank. Reconciled Bank Statements of different sub-companies. Verified vendor accounts by reconciling monthly statements and related transactions. Organized a Blood Donation Camp as a part of CSR Activity. Collaborated with Vendors – Addressing their queries, obtaining complete documentations and Ensuring accuracy in Accounts. Created PF and ESIC Records of Employees of Various Sub Companies on Government Portal.
Communicated with customers to assess and address individual needs, providing timely and quality support. Managed customer calls effectively and efficiently, thereby providing First Call Resolution to them.