New York City Metropolitan Area
Seasoned C-level executive with 25+ years of leadership experience in cybersecurity and global operations, driving growth, transformation, and operational excellence across complex international organizations. Proven track record leading global teams of hundreds of employees across Sales Operations, Customer Success, Customer Support, Professional Services, General Management, and R&D. Recognized for building high-performing, customer-centric organizations that scale efficiently while delivering measurable business impact. Combines strategic vision with strong execution, leveraging an agile mindset, operational discipline, and exceptional people leadership to lead transformational change and accelerate business performance. Trusted partner to executive leadership teams and boards, with deep expertise in aligning operations, customer experience, and innovation to corporate strategy. Passionate about developing talent, fostering collaboration, and creating cultures of accountability, excellence, and continuous improvement, while driving sustainable success in dynamic global environments.
Executive ownership of global customer operations, including Customer Success, Professional Services, Technical Account Management, and Customer Support, with direct responsibility for customer retention, expansion, NRR, and GRR.
General Manager of the Israel Development Center in Tel Aviv, leading a multi-disciplinary organization of hundreds of employees across operations and HR, while also owning the global customer experience function.
Led the company’s technical customer experience strategy across on-prem and SaaS environments, driving initiatives that improved retention and enabled expansion. Led a global organization spanning Professional Services, Technical Account Management, Customer Success, Customer Support, and Technical Operations.
Held overall responsibility for Check Point’s Sales Operations, Planning, and Enablement organization, including sales planning and forecasting, GTM operations (funnel coverage, lead-to-order process, and governance), Sales Enablement and methodology adoption, sales tools design and deployment, Sales Training, and the Renewals operations unit.
Globally responsible for the company’s end-to-end customer support and service operations. Designed and launched a new support model and implemented a program that generated tens of millions of dollars in its first year. Led 24/7 operations across seven global technical support centers Managed approximately 700 employees worldwide Led Account Services, Knowledge Center, Hardware Services, and Consumer Support units Successfully established three new support centers in India, China, and Australia, in addition to existing centers in the US, Canada, Israel, Japan, and the Philippines. Developed service methodologies and KPIs, and led the rollout of a new CRM system that significantly improved customer satisfaction.
Heading dozens millions dollars P&L unit, delivering staff augmentation, remote/on-site, design, implementation and training to Check Point customers WW. Managing over 100 employees distributed WW.