Singapore, Singapore
Leading the Customer Lifecycle Management Team at Xendit, I enable the development and delivery of innovative and scalable digital finance and payment solutions for clients across Southeast Asia. With my analytical and customer-centric skills, I understand the clients' needs, challenges, and opportunities, and provide them with tailored and effective recommendations and guidance. I have a diverse and multi-disciplinary background in banking, finance, and FinTech, with over 8 years of experience working across the value chain. I have demonstrated competencies in product development, client management, business development, financial solutioning, and team and operational management. I have also pioneered untested processes and products to drive business growth and customer satisfaction, such as launching the first automated asset liability management treasury system for BNP Paribas Securities Services in Singapore. I have recently completed Master of IT in Business degree from Singapore Management University, with a focus on Financial Technology and Analytics, which complements my Aerospace Engineering and Economics Double Degrees from Nanyang Technological University. I am passionate about learning and applying new technologies and methodologies to solve complex business problems and create sustainable solutions.
Driving B2B customer success with a comprehensive strategy that encompasses Pre-Sales, Onboarding & Implementations, and Customer Product Specialist teams. Leading and inspiring a dedicated team of over 30 professionals across Southeast Asia to deliver exceptional results.
Pivoted successfully into a customer success function of Customer Product Specialists from a level 2 product support team, driving customer retention and satisfaction through proactive engagement and operational efficiency.
Hired in as CX Employee #2 as Team Lead, spearheaded the organization's transformation from P2P lending to a modern day B2B neobank - scaled the team to 20 individuals servicing Singaporean Businesses.
Drove BNP Paribas’ SEA growth through marketing and executing investment ideas for mega wealth and HNW clients. Collaborated on strategic asset allocation, increased revenue, and digitized processes.
Managed Asset Liability Management Treasury processes, trained successor, and collaborated with Paris HQ to ensure excellence in liquidity management for BNP Paribas.
Led client servicing for 3 asset managers at BNP Paribas, overseeing a range of services. Also served as Singapore's Data Business Analyst Lead for SS&C's HiPortfolio.
Managed change projects and supported the COO at BNP Paribas, creating data dashboards and collaborating with managers on KPIs and KRIs.