Bengaluru, Karnataka, India
My earliest lessons in strategy weren’t taught, they were played, move by move, on a chessboard. Or uncovered through the intricate toys I dismantled to understand how systems hold together and break apart. Driven by a fascination with how things function, and why they fail. That early gravity toward planning, sequencing decisions, anticipating consequences, balancing precision with perspective was never incidental. Over time, that instinct began to scale from toys and chessboards to teams, systems, and business models. And in parallel with the world’s shift from abacus to AI, my own journey became a reflection of something deeper: the continuous evolution of strategic thought, and the systems that sustain it. I lead multi-regional service modernization programs, govern global IT operations, and architect operational frameworks that enable enterprise agility without compromising resilience. Whether navigating multi-stakeholder transitions, embedding risk-calibrated delivery models, or realigning fragmented ecosystems, I bring a bias for durability, solutions that endure, scale, and deliver measurable uplift. Somewhere along this trajectory, a deeper conviction began to crystallize: well-designed systems don’t just solve today's problems. They lay the groundwork for broader transformation tomorrow. The constant pull: to turn complexity into coherence, and insight into motion. Ahead, I seek to architect systems that subtly catalyse technological evolution. Recognized for leading strategic service transformation and program delivery excellence across global operations with 65+ appreciation emails, a Star Performer award, and a feature on Accenture’s Wall of Fame for high-impact, cross-functional initiatives. That pursuit of excellence began early receiving a special scholarship from the University of South Wales at age 5 for outstanding academic and extracurricular performance, awarded through a global outreach program recognizing young talent. That same spark continues to guide me toward lifelong learning, principled technological stewardship, and an enduring belief: In a world where data is the new currency, the true power lies not in collecting information, but in translating it into decisions that move the needle. Every click, swipe, and keystroke tell a story. The question is: are we listening?
Working as Service Assurance & Network Outage Incident coordinator and my role includes: o Serving as a Central Communication point for all Data network incidents and Major incidents o Running Putty commands to troubleshoot and diagnose Routers and switches to learn device health o Pulling Band Width utilizations reports on WAN circuits and analyze network traffic and top talkers o Publishing network devices health and WAN circuits utilizations reports via automation tools o Reporting data & conduct service assurance daily calls identifying scope on the Network Incident Management metrices o Ensure incident handling, service assurances & restorations following escalation processes. o Liaison with customers, internal/external stakeholders/vendors for service assurance & service quality. o Ensuring process compliance/guidelines, updating knowledge base/KEDB work around solutions to known errors. o Putty commands usage of troubleshooting and diagnosis of network devices o Network Bandwidth utilizations analysis and reports publishing o End-2-End ownership on incident handling, service assurance and for network outage incidents. o Hands on experience with ITSM incident coordination, and Network Level 1 troubleshooting ensuring high quality customer experiences o A versatile team member with proficiency & due diligence on Network L1 troubleshooting and incident SLA management o Connecting with clients effectively with a strong analytical and problem-solving abilities o Due diligence in monitoring, auditing incident logs for process accuracy. o Well organized in generating & reviewing KPI reports in lines with SLA