Bengaluru, Karnataka, India
Industry Professional with 14+ years of experience in Client facing roles. Excited to be in an Account Executive role for a Hi-Tech Consulting organization, bridging between Sales, Delivery & Talent | Enabling High-Performing Teams Across ServiceNow & IT Services. Skilled in working with technologies like ServiceNow and multiple ERP systems including SAP, Navision, Business Vision, QuickBooks, and ACL. Key Strengths • Strong cross-functional coordination across recruiting, delivery, and leadership teams • Process-driven and detail-oriented with a focus on visibility, accountability, and follow-through • Experience supporting technical teams in high-growth IT services environment • Familiar with partner ecosystem operations, certification governance, and talent enablement frameworks Worked with global organizations like Hewlett Packard and IBM, handling end-to-end AP operations, stakeholder management, root cause analysis, and process improvements. Known for driving productivity, resolving escalations, and supporting new process migrations and go-lives. Recognized multiple times for consistent high performance, leadership, and ability to manage critical customer accounts independently. Strong communicator with expertise in reporting, presentation, and training teams.
TriluxTech helps enterprises build the operational foundation required to make AI real, scalable, and outcome-driven — through platform transformation, data intelligence, managed operations, and AI operationalization. Key focus areas: - AI Center of Excellence — Moveworks, AI Control Tower, agentic enterprise operations - ServiceNow platform transformation — greenfield to large-scale enterprise programs - Data & Intelligence — unified data foundations for AI and analytics - Enterprise Technology Operations — managed services and platform operations - Capacity-as-a-Service — flexible access to platform and technology expertise Clients include Fortune 500 financial institutions, healthcare systems, global manufacturers, and technology companies.
Resource & Talent Management: - Partner with delivery leads and recruiting teams to forecast, track, and fulfill resource requirements across all active client projects (ServiceNow, DBA, Staff Augmentation, etc.). - Own the end-to-end hiring roadmap for all TribolaTech projects, ensuring timely staffing and alignment with project and client priorities. - Utilize ATS tools (e.g., JobAdder) to streamline requisition tracking, candidate pipelines, and hiring visibility. - Maintain and publish a real-time Hiring Tracker used for weekly executive review and staffing decisions. ServiceNow Partner Program Operations: - Support the build-out and scale of TribolaTech’s ServiceNow Partner ecosystem alongside leadership. - Onboard newly hired ServiceNow consultants into the ServiceNow Partner Portal, including credential activation, profile setup, and certification enablement. - Manage certification operations: track all consultant certifications in the Master Cert Tracker (OneDrive), communicate certification timelines, and follow up to ensure completion. - Validate certification status against official ServiceNow Partner records to ensure accuracy and compliance. - Coordinate with leadership to ensure every new SOW or deployment is properly registered in the ServiceNow Partner Portal with aligned delivery resources. Client & Account Enablement (U.S.-Based Accounts): - Transitioning into ownership of U.S.-based account management responsibilities, including client communication, resource coordination, and project staffing oversight. - Conduct knowledge transfer and shadowing with previous account owners to ensure seamless continuity. - Assist in managing client-facing routines such as cadence call scheduling, stakeholder coordination, and calendar alignment.