Greater Kuala Lumpur
- Worked as IT Lead at CIMB Bank, supporting Collection and Recovery Systems. - Participate in project delivery activities including System Integration Testing (SIT), User Acceptance Testing (UAT) and Regression Testing. - Collaborate with testers, business users, vendors, and technical teams to identify, track, and resolve system defects and issues. - Ensure vendor deliverables met technical and functional requirements. - Ensure comprehensive test coverage, obtain user sign-offs, manage version upgrades, and confirm release readiness. - Conduct meetings and discussions with relevant teams and vendors for incident, defect, and problem management. - Work closely with stakeholders to ensure project milestones and timelines were achieved. - Ensure compliance with internal project governance and relevant regulatory requirements. - Consults with legal team to ensure all contract escalations are addressed with contract governance. - Maintain project documentation for compliance and future reference purposes. - Provide detailed feedback and documentation to support prompt resolution of post-deployment issues.
- Specialized in ERP system implementation in retail and distribution industry. - Manage end-to-end project delivery including project planning, customer requirement gathering and analysis, system design, data migration, configuration, system testing, user training, production deployment and go-live support. - Develop detailed project plans, track timelines, and manage resources to ensure projects are delivered on time and meet quality standards. - Prepare documentation including BRD, FSD, process flow, transform customer requirement into functional specifications for technical team. - Conduct System Integration Test (SIT) to ensure system functionality aligned with customer requirement. - Conduct user training to customer and prepare test script, test case and test scenario, execute User Acceptance Testing (UAT) with customer. - Design reports and retrieve data using Oracle SQL, Excel MS Query, and Microsoft Power BI. - Provide post-implementation support, including system troubleshooting and problem solving, gap analysis, and recommend process improvement to customer. - Conduct requirement analysis and impact assessments for change requests and new business requirements. - Provide regular status reports to stakeholders on project progress, risks, issues, and dependencies. - Develop/maintain functional and technical documentation, filing systems, and user manuals.
- Worked as system administrator in ERP, CRM and HR application. - Perform data analysis and generate reports for management. - Prepare hardware and software setup for new outlet openings. - Install and configure workstations and POS systems. - Conduct stock take activities for outlets and warehouses. - Provide system training to internal staff. - Coordinate with vendors for new feature implementation and system testing. - Maintain documentation, filing systems, and user manuals. - Manage IT department budgeting and planning. - Advise internal users on system workflows and operational improvements.
- Worked as system administrator in ERP and CRM application. - Perform data analysis and generate reports for management. - Provide system training to internal staff. - Coordinate with vendors for new feature implementation and system testing. - Maintain documentation, filing systems, and user manuals. - Advise internal users on system workflows and operational improvements. - Lead the EDP department in handling POS and consignment counter operations.
- Worked as system administrator in ERP and CRM application. - Perform data analysis and generated reports for management. - Prepare hardware and software setup for new outlet openings. - Install and configure workstations and POS systems. - Conduct stock take activities for outlets and warehouses. - Provide system training to internal staff. - Coordinate with vendors for new feature implementation and system testing. - Maintain documentation, filing systems, and user manuals. - Manage IT department budgeting and planning. - Advise internal users on system workflows and operational improvements.