St Paul, Minnesota, United States
Project Specialist working in the government administration industry with a demonstrated wide variety of past experiences. Skilled in Microsoft Excel, Customer Service, Microsoft Word, and Microsoft PowerPoint. Strong customer service skills with ability to adjust to different circumstances. Currently pursuing Human Resources AAS at Saint Paul College-A Community and Technical College.
•Daily processing and record keeping of delinquent child support records from financial institutions to the state •Providing monthly and annual reports on delinquent accounts of child support services to the state •Actively working with financial institutions to participate in the Child Support program •Maintaining contractual agreement •Occasionally supporting with New Hire
•Working closely with attorney on each case and maintain confidential information in system •Contacting clients concerning their case information via letters and phone calls •Drafting, creating, and legal documents including contracts, briefs, and court papers that must be technically accurate and complete •Serving as liason between in-person and by phone between attorney and clients, outside counsel, etc.
•Working proactively with internal sales professional •Order entry support done via inbound calls and serving as help desk for order entry errors •Staying on top of promotional offers •Occasionally receiving calls from customers about account information and installation dates •Working back end tickets for adjustments and errors
•Inbound CSR •Working with dual windows and multi systems •Using softphones and recording call log interaction •Cross trained with check cashing issues, negative information, and online gaming/casino •Complying with call protocols, business metrics and quality assurance •Mainframe system and VIP gaming system
•Administrative support to each customer service 2 rep in a small team/group environment •Entering orders/creating orders •Assisting each individual customer service 2 reps with workload •OTM software •COMM software •Tracking and tracing freight loads per customer