Bengaluru, Karnataka, India
Implementation Expert with 5+ years of experience in leveraging data-driven insights and process optimization to support strategic decision making and drive business growth. Proficient in analyzing complex data, identifying patterns, and providing actionable recommendations. Strong communication and interpersonal skills with an eye for detail and continuous learning. Assist clients in implementing products across HR and IT systems, manage the end-to-end process to meet timelines, drive product adoption, collaborate with internal teams for seamless transitions, and support process improvement and documentation.
Mentoring new associates by providing them Cerner Millennium Solution KT's and Team Process KT's to ensure they are able to solve the problems independently. Managing escalations related to patient safety, financial impact and go-live events. Also taking a proactive approach to avoid future escalations. Conducting Office Hours to create a platform of knowledge sharing within the team and also help associates with roadblocks and become high value associates. Identify metrics to analyze team performance and identify areas of improvement. Putting my expertise in Data Analysis and Data Visualization to use by creating PowerBi dashboards to track team performance for higher level management. Using a data centric approach to implement new process within the team which helped enhance client experience and improve operating efficiency and productivity. Troubleshoot and validate configuration builds to ensure successful implementation in client domains independently. By consistently and persistently mentoring, coaching, and training my team, I helped improve morale, performance.
Working with a dynamic group of people to solve real time issues for 200+ clients across 8+ Domains in the Rural and Community Hospital space. Analyzing Domain Setup to release new content for clients in the Clinical Space Working with Solution Architects, Solution Strategists and Knowledge Leads to implement roadmap initiatives and other small and larger scale builds Using Automation to help deliver faster and more efficient results for clients and stakeholders Responsible for helping the team expand it's knowledge in Clinical Solutions and foster an open and exciting culture within the team Overseeing work assignment for the team along with taking responsibility of fallbacks happening within the team and designing and documenting approach to avoid future fallbacks along with mentoring new joinees as well as existing associates within the team. Developed and deployed a PowerBi Dashboard which gives insights on team performance and competency to identify future areas of improvement and development for the team. Also deployed a PowerBi dashboard which acts as a one stop solution to track team KPI's, this helped management save time needed to gather and compute the needed information from multiple sources.
Organised various IEEE Workshops, Talks, Technical and Non-Technical Activities and Competitions in Christ University, Faculty of Engineering.
Magnovite is a Techno-Cultural Fest organised by Christ University. I was an Event Head for this Techno-Cultural fest which happens over a stretch of 3days.