Mount Juliet, Tennessee, United States
As Chief Operations Officer at UnSpoken Memories., I oversee strategic go-to-market solutions and ensure our technology offering is delivered on time and meets the highest standards. I also lead cross-functional process improvements, using data-driven insights to scale our operations and enhance the experience for every client we serve.
UnSaid Memories is a secure legacy video messaging platform designed to preserve emotional continuity beyond formal documentation. As COO, I oversee: • Operational strategy and execution • Enterprise partnership development • Compliance alignment and data security frameworks • Scalable systems architecture • Technology-to-business alignment • Cross-functional execution across product, engineering, and partnerships Our platform enables: • Scheduled future video message delivery • Verified posthumous release workflows • Secure storage and encryption protocols • B2B2C portal access for institutional partners We partner with forward-thinking firms seeking to integrate emotional continuity into client experience without adding operational burden.
Develop and oversee the company’s technology strategy to align with business goals Define the company's technology roadmap, including product development and infrastructure upgrades Lead the design, development, and release of new products or services Manage the company’s IT infrastructure to ensure scalability, reliability, and security Collaborate with marketing, sales, and other departments to ensure technology supports business objectives Engage with customers and partners to understand technology needs and expectations
● Define and present strategic IT/IS sourcing engagements ● Lead a diverse team of category managers achieve and exceed IT/IS commercial goals/targets across the Americas Establish and maintain relationships with critical supplier base. ● Responsible for collaborating with global sourcing counterparts to build and design global strategies accordingly. ● Meet with Executive level internal partner clients (i.e. Regional CIO) to ensure understanding of cross-functional needs and compliance towards global purchasing policy. ● Recommend modifications in department procedures, budgets and resource planning.
Manages Purchasing Department personnel. Coordinates with appropriate internal and external parties on all executive levels to facilitate the proper strategy for the purchase of material, equipment, and professional services. Coordination may include negotiation with suppliers and internal parties, developing recommendations on purchasing transactions, and taking appropriate actions to achieve department and company objectives. Provides project management guidance for multi-disciplined assignments as related to acquisition of outside professional services and support matching inside resources. Contributes to building brand value and achieving enduring profitable growth. ● Responsible for team's performance with estimated annual spend of 350M USD. ● Exceeded annual C/R target for mature commodity segmentation. ● Provided leadership, coaching, guidance, training and staff development. ● Established strong relationships with internal and external personnel at all levels. ● Provided feedback for strategic sourcing initiatives accordingly. ● Communicated and presented ideas to management proactively.
● Responsible for indirect commodity portfolios with estimated annual value of 239M USD. ● Managed and leverage complex negotiations across NAFTA region. ● Developed strategy and negotiated year-over-year cost reduction for temporary labor contract with estimated value of 144M USD. ● Developed several sourcing strategies (i.e. connected car - Mobile Network Operator) and gained sourcing alignment from management. ● Trained and developed junior buyers/new senior buyers. ● Revised internal sourcing documentation and facilitated in-class training.
Responsible for all reporting best forecast cost data Improved and maintained purchasing forecast database via Excel/Access Compiled and interpreted SAP financial data Facilitated sourcing activities between suppliers and buyers
Provided monthly report of price variances per commodity Conducted cost analysis/benchmark activities for RFQs Conducted quarterly supplier evaluations Negotiated contract and one-off pricing