Springfield, Massachusetts Metropolitan Area
Experienced Pricing and Contracts Coordinator and SugarCRM Admin with a demonstrated history of working in the consumer goods industry. Skilled in Sales, Management, Software Documentation, Business Development, and Training. Strong business development professional with a A.S. Computer Information Systems focused in Computer Information System from Holyoke Community College.
- Develop presentations, meeting agendas, and reports for Sales & Marketing, Strategic Business Units, and Research and Development. - Set up and manage central storage of customer pricing data, including data extraction, security, logging and auditing of activity, as well as uniform administration procedures and controls for data. - Results: Improved system generated pricing accuracy from 65% to 99%. - Member of the SalesForce.com CRM database development and implementation team. - SugarCRM administrator, corporate trainer and technical support specialist. - SalesForce.com administrator, corporate trainer and technical support specialist. - Provider of Microsoft Outlook support for corporate team. - Project team member for pricing integration to Oracle 12 - Manage and maintain former FiberMark employee website content. - Organize and oversee corporate meetings, events for staff, customer, and vendor training visits.
Maintained and monitored web site traffic growth for 3 websites; 2 branded -1 corporate. Comprehensive database management & training. Marketing support; electronic communications to direct customers and leads, travel mgmnt, tradeshow follow-up & lead distribution.