New York City Metropolitan Area
Licensed Clinical Social Worker with 7+ years of experience in care coordination, healthcare navigation, and client advocacy. Skilled in onboarding, relationship management, and workflow optimization. Looking to leverage my expertise in helping clients adopt innovative solutions. Passionate about improving user outcomes and streamlining processes.
•Partner with healthcare providers, insurers, and members to ensure seamless onboarding into Medicaid and long-term care programs—directly aligning with customer lifecycle management. •Facilitate enrollment into complex service platforms (MLTSS), ensuring smooth adoption and client satisfaction. •Deliver ongoing support to clients and internal teams, mirroring customer success functions such as retention and satisfaction tracking. •Provide trauma-informed guidance, demonstrating strong client relationship and empathy skills.
• Guide clients through goal-setting and progress tracking, translating complex needs into clear action steps • Build long-term trust through consistent support and measurable growth.
• Co-founded digital platform advancing mental health awareness, reaching a broad audience with content strategy and program development. • Supervised a small team, launched campaigns, and engaged diverse stakeholders • Gained entrepreneurial experience directly applicable to startup culture and rapid growth environments.
• Lead transition-of-care programs, coordinating with multiple stakeholders (hospitals, rehab centers, insurers) to ensure safe and efficient patient transfers • Negotiate with insurance providers to reduce delays, optimize workflows, and ensure positive client outcomes. • Conduct assessments and deliver critical support, building trusted relationships in high-stakes environments.