United Kingdom
As Head of Marketing in a family-run business, I oversee a broad range of marketing activities across digital platforms, partnerships, and events. I manage and update the company website, including content, new product uploads, stock visibility, and customer enquiries to ensure a smooth online experience. I create and manage newsletters and social media content, schedule posts, and engage with our community to build brand awareness and maintain strong customer relationships. I also work closely with charities, institutions, and partner organisations to coordinate collaborations, support donations, and help organise events that promote the brand and generate sales opportunities. Working in a small team means being hands-on and adaptable, contributing wherever needed to support both daily operations and long-term growth.
Managed website maintenance, including listing new products, updating information, and checking stock inventory as day-to-day operations to ensure a smooth customer experience. Processed and fulfilled online orders with accuracy and care, to ensure it reaches the customer in excellent condition. Handled communication with courier companies to obtain the best possible rates. Assisted any export orders with documentation. Created social media content for Facebook, Twitter and Instagram, and newsletters to support marketing efforts. Ensuring customers are kept updated with news, events, and promotional offers. Designed in-store posters and promotional materials. Assisted with stock ordering and gained experience with managing stock and liaising with suppliers. Experience with staff timesheets, orientations and candidate interviews.