Alexandria, Egypt
Sales-driven and data-oriented professional with hands-on experience in customer care, sales, and real-time operations for global brands like Hilton UK and Concentrix. Skilled in CRM systems (Salesforce, Dynamics) and proficient in Excel, Power BI, and SQL for data analysis and performance tracking. Successfully exceeded sales targets by 30%+ and supported SLA control and forecasting as an RTA. Passionate about combining customer insight with data to drive results and business growth.
Military conscription period
Responsible for delivering exceptional support to customers by resolving inquiries, troubleshooting issues, and ensuring a positive experience across various communication channels. Maintained high satisfaction scores while adhering to company policies and quality standards in a fast-paced, client-focused environment.
Outsourced Sales & Customer Care Agent – Hilton UK As a sales and customer care professional for Hilton UK, I consistently exceeded expectations by achieving over 30% sales growth, surpassing the 23% monthly target. My role involved not only driving revenue but also ensuring guest satisfaction and retention, fostering long-term loyalty. Key highlights: ✅ Consistently surpassed monthly sales targets. ✅ Provided exceptional customer care, enhancing guest experience. ✅ Strengthened client relationships, leading to repeat bookings and brand trust. As I enjoy the idea of hospitality sales, I was one of the top achievers for over 6 months straight.