Minneapolis, Minnesota, United States
Highly motivated Doctor of Business Administration candidate with a robust background in business development, digital marketing, and data management. Demonstrated success in driving revenue growth, enhancing client satisfaction, and executing comprehensive marketing campaigns. Proficient in leveraging advanced technical skills, including Salesforce, Power BI, and Tableau, to streamline operations and deliver data-driven insights. Fluent in English and Mandarin Chinese, with a proven ability to thrive in fast-paced environments and manage multiple projects simultaneously.
• Document Management: Processed over 500+ student documents including transcripts, test scores, and resumes, ensuring accuracy and timely handling. • Admissions Package Preparation: Crafted and dispatched 300+ acceptance packages and ID cards, enhancing the student onboarding experience with meticulous attention to detail. • Data Management: Conducted data clean-up and report generation in TargetX, leveraging Salesforce for database integrity and operational efficiency. • Customer Service: Managed and responded to 20+ email inquiries daily, providing prospective students with timely and accurate information.
• Client Management: Managed food delivery services for 300+ clients, driving revenue growth through strategic contract management. • Revenue Growth: Spearheaded growth strategies that resulted in a 35% average monthly revenue increase. • Customer Satisfaction: Elevated client satisfaction from 88% to 99.9% in six months by delivering personalized service and proactive problem-solving. • Market Research: Conducted in-depth market research, identifying new opportunities and contributing to business expansion. • Data Analysis: Utilized Power BI and Tableau to analyze growth data and present insights to the executive board.
• Campaign Management: Executed comprehensive digital marketing campaigns, driving over $60,000 in monthly sales. • Social Media Growth: Increased social media followers by 1,000+ through targeted SEO/SEM, email marketing, and social media strategies. • Customer Relationship Management: Maintained and updated customer records, strengthening relationships and enhancing loyalty.
• Generates accounting and audit reports for cash receipts, accounts payable and receivable, expenditures and profit and loss statements. • Ensures financial data is entered correctly and accurately. • Reconciles and reports differences or issues found in financial records. • Corrects errors by posting adjusting journal entries. • Produce 5 financial reports.