Waxahachie, Texas, United States
A proven professional with eighteen years of direct support experience within DoD military environments. Proven ability to analyze and communicate the needs of a client in order to ensure quality interaction. Specific qualifications include: • Dedicated, and detail oriented with exceptional interpersonal and team building skills. • A strong foundation built upon Morals, Values and Integrity. • Consistently rewarded for teamwork and Customer Service Satisfaction. • Over ten years of applying Quality Assurance practices to various projects and training disciplines, and ensuring Configuration Management processes and policies are met and well maintained. • Five years of experience as a Sr. Simulation Operator /Specialist- Team Lead for a Thirty Million Dollar Model and Simulation environment, maintaining a procedure based system ensuring efficient, accurate and timely delivery of training and instruction in support of Air Crew development. • Proficient within Microsoft Tool Suite. Specialties: Active Top Secret Feb 2006 As the Lead Simulator Operator Spearheaded and implemented a program pertaining to complex mission scenarios resulting in proficient training of Marine and Navy FA/18 pilots. Established and maintained an effective ongoing training, evaluation, certification program for all Simulation Operators /Specialists and new hires. In addition reviewed several hundred Trainer Discrepancy Reports compiled over 10 years.
• Possesses stellar qualifications in all aspects of technical manual development and editing, including quality assurance, • Excels in verifying the clarity, completeness, accuracy, and quality of technical documentation to produce consistently clear, coherent documentation within time and budget constraints. • Creative, detail-oriented, and extremely effective in fiercely competitive, stressful, and challenging situations.
IA Analyst • Providing security monitoring, vulnerability assessment, Security Test and Evaluation (ST&E) support and Certification/Accreditation support for the on-going assessment, planning, integration, and enhancement of intelligence mission applications and systems within the Marine Information Technology and Security Center- East (MITSC East). • Operate, monitor, maintain and optimize existing monitoring, auditing, intrusion detection, and vulnerability assessment systems. • Participate in system security and vulnerability assessment programs. • Support Intelligence Community Vulnerability Alert (ICVA) and Information Assurance Vulnerability Alert (IAVA) programs. • Perform configuration verification & vulnerability assessment scans and risk assessments. • Support technical and forensic investigations and provide incident response. • Create, update and resolve Remedy trouble tickets. • Create System Authorization Access Request (SAARs) for submission/approval. Field Technician • Updates and maintains site administration manual documentation. • Performs system backup and recovery activities. • Audits hardware/software inventory to ensure their integrity as well as licensing compliance. • Escalates unresolved problems to expedite resolution. Maintains disaster recovery procedures for LAN and related equipment/software. • Monitors, operates and maintains hardware, software, and networks for a computing platform. • Configures, assembles and installs microcomputers, workstations and/or peripheral equipment. • Upgrades, modifies and replaces hardware, software and network components. • Creates and maintains user login identification (user id) information and login scripts. • May provide user orientation on hardware, or software or network operations. • Performs first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers
QA/QC Software Testing; • Lead Quality Assurance Analyst for the Defense Contract Management Agency (DCMA) for the Army. Forty plus web applications. • Performed regular Quality Assurance Audits • Execute Test Plan and Test Cases against Web Based applications. • Ensure functionality accuracy and completeness meets System Requirements. • Document Test Reports and maintain ongoing Status Spreadsheets • Oversaw Configuration Control and Management procedures were in compliance. • Regularly maintained Recall Rosters and all employees’ current pertinent information. • Organized employee’s training and certification records. • Accessed each teams needs and supplied the resources in response to the communication from each Team Lead. • Updated Organization Chart and provided up to date Power Point. slides for weekly management meetings and team Lead meetings. • Administrator for Mantis. Created accounts and set permissions. • Portal Administrator and daily input for the overall management and team information to be obtained. Sharing all knowledge needed to have each team run smoothly together as a whole. • Verified new hires Security Clearance status and proceeded to have employee accounts created accordingly. • Formulated a new hire verification checklist to include required documents, Active Directory Overview, Statement of Work (SOW) issued, mandatory training certifications and accounts to be created.