Greater Tampa Bay Area
Customer Success and Implementation leader with deep expertise in HR technology, workforce operations, and AI-powered enterprise platforms. Proven success helping organizations transform employee experiences and operational efficiency through automation and intelligent workflows. Experienced in leading high-performing teams, managing enterprise and strategic customer portfolios, and aligning Sales, Delivery, and Customer Success to drive adoption, retention, and measurable business outcomes. Trusted executive partner recognized for building scalable service models and strengthening strategic relationships.
• Lead and develop a high-performing Implementation team responsible for a ~$20M ARR book of business across strategic and enterprise customers •Own customer outcomes, retention, and expansion strategy while ensuring measurable business value from AI-driven automation •Build and maintain executive-level relationships, serving as escalation point and strategic advisor •Drive alignment across Sales, Customer Success, and Delivery to ensure successful implementations and ongoing value realization •Own SOW creation and approval process for net new implementations and ongoing Professional Services packages •Designed and launched partner implementation model, including performance standards, governance, and delivery expectations •Built partner onboarding & training program to scale implementation capacity and ensure delivery excellence •Coach managers and ICs through performance planning, development strategies, and growth initiatives •Establish success metrics, operational rigor, and adoption strategies to maximize platform utilization and ROI
•Led enterprise and strategic implementations of Moveworks’ AI platform, ensuring on-time delivery, governance adherence, and measurable business outcomes •Guided customers in designing and launching agentic workflows that automated service delivery and improved operational efficiency •Managed scope, risk mitigation, change control, and stakeholder alignment across complex, multi-system deployments •Partnered with customers, services partners, and internal teams to drive project governance, adoption readiness, and organizational change management •Served as primary liaison between executive stakeholders, product teams, and delivery resources to ensure alignment and value realization •Identified risks, gaps, and adoption barriers, driving mitigation strategies to protect timelines and customer outcomes •Championed customer insights and field feedback to influence product enhancements and improve platform capabilities •Partnered with Customer Success to ensure seamless transition to post-launch success and long-term value realization •Partnered with customers to identify, map, build, and launch agentic workflows that automated service delivery and drove measurable business value
• Serve as Lead Project Manager, Best Practice Consultant, and Product Trainer for multi-industry portfolios, focusing on high-complexity payroll and HRIS Software implementation, maximizing client business efficiencies. • Manage internal and external cross-functional teams (HR, Operations, Finance, Sales, Setup, Legal, Contracts, Development, Customer Supports, and Account Management) through effective communication and coordination to maintain continuous project alignment. Responsible for holding all parties accountable to project deliverables, objectives, and timelines to ensure project success. • Analyze data sets and client workflows proactively anticipating client needs and assessing risks to design and implement efficient and scalable processes. • Responsible for 100% system utilization and provide clients with maximum ROI based on the deliverables identified during the sales and discovery process. • Create, maintain, and review proprietary project plan with client’s executive team on a weekly basis to review project scope, accomplishments, and future objectives. • Roadmap current processes to find value verse nonvalue added steps in order to configure more efficient solutions. • Lead onsite and virtual training sessions for audiences ranging from C-Suite executives, client admins, employees, and managers with a train-the-trainer approach instilling best practice standards and compliance measurements on all aspects of the Paycom platform. • Coordinate with third party vendors to facilitate file feed developments. • Train and assist transitioning clients with processing their first payroll ensuring they are processed accurately and on time, as well as managing the financial deliverables. • Develops Employment Life Cycle SOW
•Train and develop seven Account Managers for three hospitals •Create a schedule for 13 Account Managers for five hospitals •Monitor account managers for trends, oversights, and opportunities of growth •Assist in setting personal and team goals; review quarterly goals to maintain forward direction •Assist in interviewing and hiring of Account Managers •First line of support for Account Manager’s questions or issues •Responsible for ensuring proper payment has been received and secondary insurance is billed •Conduct monthly reconciliation reports to confirm system aligns with hospital records •Communicate with hospital liaisons including nurses, techs, registration, supervisors, patient financial supervisors, and managed care supervisors •Increased monthly revenue and reduced days in A/R by timely submission of medical bills and records to auto carriers
•Utilized internal hospital systems to retrieve bills and submit to auto carriers •Working knowledge of hospital systems and procedures included: Cerner, CPA, Series, Perceptive Content, SSI (Billing system), and Netsuite •Conducted monthly file reviews
•Met with patients who entered the Emergency Department from motor vehicle accidents •Met with patients and entered account information; created patient file in internal system •Investigated and confirmed auto insurance benefits •Communicated with auto carriers and attorneys to ensure payment was received •Familiar with HIPPA and Florida auto insurance laws •Reviewed hospital triage/ER clinical notes to identify auto injury accidents