Al-Hidd, Muharraq Governorate, Bahrain
Experienced Operations Coordinator with a demonstrated history of working in the retail industry. Skilled in Audacity, Lead Generation, Marketing, Content Marketing, and Digital Marketing.
• Processing Purchase Orders as Required. • Checking & Receiving all New Goods. • Entering Purchase Invoice in the System. • Creating/Printing Barcodes/QR Codes for items. • Dispatching the Goods accordingly needed for Retail Shop/Showroom & Making Transfer Documents in the System. • Maintain a Fully Stocked Store. • Monitoring & Maintaining Inventory Levels. • Creating RMA Document in ERP System. • Helping/Guiding the Employees in Creating/Updating/Cancelling/Amending any Document in ERP Software. • For Any Issue/Customization/Implementation Related to ERP Software, Contact the Team. • Checking Online Orders and Dispatching them according to the area wise. • Sending the List of Products Details to E-Commerce Team for Uploading them on Website. • Updating Stock & Prices on the E-Commerce Website. • Keep up to Date with Product Information. • Recommend and Display Items that Match Customer Demand. • Learn Customers’ Needs and Wants. • Take Action on Customer Problems and Complaints. • Worked on Zebra Designer, ERP Software, Magento 2, Microsoft Excel & Word.
• Creating the Item Names, Researching the Specifications then Listing them on the switch.com.kw Website. • Changing Main Banners & Side Banners. • Updating Prices & Quantities of Items as per the Product Manager List on the Website. • Updating the Products & Banners on the Mobile APP. • Worked on Different Deals / Offers (Weekend Offers, Flash Deals, Online Exclusive Offers & etc.) • Generating Coupons. • Answering Incoming Calls from Customers to Take Orders, and Answering Inquiries & Questions. • Processing Customer Orders. • Managing & Resolving Customer Complaints. • Providing Customers with Product & Service Information. • For Any Issue related to the Website, Contact the IT Team. • Worked on Magento, WordPress, Microsoft Outlook, Excel & Word.
• Scheduling the Transportation of Food & Beverages to Various Locations. • Assigning the Delivery to Drivers According to the Location. • Track, Manage, and Update Inventory Levels of all Supplies to make Sure Available for Delivery. • Coordinate with Warehouse Staff to make sure Correct Orders and on-time Vehicles are Loaded. • Respond to Customer Inquries & Resolve any Delivery Issues. • Worked on TradeGecko, Microsoft Outlook, Excel & Word.
• Printing Delivery Notes, Cash Invoices, Return Deliveries, Credit Memos & Etc. • Dispatching the Team for Deliveries & Locking their Jobs under their Name in OTRS. • Making the List of Delivery Notes in an Excel Sheet & Updating It after Deliveries. • Collecting Cash from the Team after Deliveries & Depositing to Cashier in HO. • Closing the Orders in OTRS & Magento which are Delivered & the Orders which are not Fulfill mentioning the Reason Because of why the Order is not Delivered in OTRS. • Handling & Solving Customer Complaints, Sending Emails to the Product Team for the Replacement of the Product. • Solving Short Cases using SAP, POS & Splitting the New Delivery Notes in OTRS. • Doing Planning & Un-Planning Using SAP & OTRS for Deliveries related to Delivery & Installation, Engineering SRAC & Home Furnishing. • Doing Cancellation, Creating Return Delivery or Credit Memo & Requesting to Refund Amount to Customers who Paid Online or Paid on Delivery. • Worked on OTRS (Open Source Ticket Request System), SAP (Systems, Applications and Products in Data Processing), POS (Point of Sales), Magento, Microsoft Outlook & Excel.
• Entering Customer Complain Cases into the System. • Giving the Customer Case to the Technician according to the Area. • Updating the Visiting Time of the Technician to Customer Resident Area into System. • Contact the Customer to arrange the Appointment with the Technician. • Contact the Customer for Confirmation that they are having or not having any Problems Using the Internet Connection. • Updating the Information after Contacting the Customer. • Updating the Customer Case Final Remarks into System after the visit of the Technician from the Customer Resident Area.