United Kingdom
Experienced Quality Assurance Engineer, dynamic, pragmatic and business focused, with over 20 years of experience in banking, insurance and financial services.
-Leading risk management initiatives and ensuring compliance with FCA and internal risk frameworks. -Managing end-to-end client onboarding processes, including AML, KYC, and CDD adherence. -Analyzing customer accounts to enhance portfolio performance and satisfaction. -Acting as the primary client contact, solving operational challenges, and mitigating risks. -Mentoring junior staff in banking processes, compliance, and risk management. -Enhancing risk management processes to minimize exposure and maintain service standards. -Providing training as a subject matter expert on internal banking systems. -Maintaining effective communication during crises to ensure business continuity. -Preparing credit proposals, conducting credit reviews, and monitoring account performance. -Managing reporting and performance analysis to support decision-making. -Improving customer experience for domestic and international clients and facilitating referrals. -Supporting commercial banking teams, handling payments, and ensuring security completion. -Researching potential customer needs and providing sales support. -Mentoring banking graduates and supporting colleagues with system queries.