Singapore, Singapore
My professional journey has taken me across business operations, process improvement, bid and proposal management, business development, sales enablement, and capability development. Having worked across both frontline and backend functions, I enjoy connecting people, processes, and ideas to create meaningful business outcomes. Throughout my career, I have partnered with stakeholders across functions, designed and facilitated learning programs, led business initiatives, improved processes, and supported teams through change. Whether developing proposals, optimizing workflows, facilitating workshops, or enabling sales teams, I am driven by a passion for helping individuals and organizations perform at their best. Recently, I graduated with a Postgraduate Diploma in Psychotherapy and Counselling, further deepening my understanding of human behaviour and communication. Alongside my corporate career, I also practice counselling, bringing together insights from both worlds. This dual perspective continues to shape my approach to supporting individuals, teams, and organizations through change, development, and growth.
- Design, deliver, and continuously improve sales training programs, including onboarding, ongoing development, and blended learning formats such as ILT, VILT, and e‑learning. - Partner with global sales enablement team and regional sales managers to develop training content, align on priorities, and support a unified global sales training framework that is also tailored to market needs. - Identify performance gaps and training needs by engaging with sales and stakeholders, gathering insights from the field, and ensuring relevant, real‑world skill development. - Collaborate and support to GTM teams, helping strengthen sales capabilities and reinforce product knowledge, market insights, and effective selling techniques.
- Work with the Global Sales Enablement team to build, localize, and deliver world class sales training content be it virtual or in person, 1-on-1 or group sessions - Deliver and evolve new hire onboarding workshops and training programs to sales teams - Work with APJ sales and pre-sales leadership to develop, execute and optimize enablement programs - Facilitate content creation and use with various teams like sales opts, product, and marketing - Gather and relay feedback to continuously iterate on the enablement strategy - Establish and use performance data to identify knowledge or skill gaps across the sales team - Contribute to other ad-hoc enablement team projects and programs whenever needed
- Fostered collaboration across Sales and Services teams to assess, develop, and manage services sales programs, including communication, training, and demand generation initiatives. - Oversee markets' analysis, marketing engagement, and sales program development for the Services Business teams, ensuring alignment with strategic goals. - Developed and updated sales assets, sharing best practices, and enhanced onboarding and training materials, while also managing the sales collateral repository to ensure content remains current and easily accessible. - Managed the monthly newsletter process, overseeing content creation, editing, and publication across the organization - Worked with Global Sales Enablement to align schedules and support key initiatives and programs, ensuring alignment with market needs and priorities. - Facilitate partnerships with external vendors to support business initiatives
• Develop and tracks deal timeline and works with various teams across organization to ensure no slippage of milestones and deadlines. • Responsible for assembling all required resources/skills to develop proposal, pursue and win international and local outsourcing deals • Faciliates discussions with Sales, Solution Architect and delivery teams to validate and ensure solution design meets customer requirements and can be property delivered • Works with other functional teams like Legal, business units, Procurement and finance (incl. tax, treasury, controllership) to address non-standard terms arising from client requests • Leads pursuit team in developing and substantiating a winning value proposition that meets the needs of the customer, including analyzing critical business drivers and risks. • Helps in the transition of deal leadership to permanently assigned management to ensure seamless asset transfer, personnel transfer, technology and process adoption. • At both HQ and Regional level, identify improvement areas and best practice sharing of the various elements of pre-and post sales enagement, e.g. customer proposal templates, bid engagement processes and on-going operational support • Document and deliver DaaS related process training to all relevant stakeholders from sales, business development, Pursuit, delivery and operations.
• Identified and tracked key Device-As-A-Service (DaaS) lifecycle services process development & Improvement initiatives • Worked with various SMEs on Lifecycle services process development for priorities, action plans and training deliverables • Focus on maintaining an up-to-date DaaS pre-sales Sales Process documentation and provide training and communication to all stakeholders, from sales, portfolio and delivery teams • Drive meetings with working teams in delivery and operations depts so they understand how process changes affect both upstream and downstream teams; facilitate documentation and training delivery • Host regular meetings for APJ stakeholders to provide updates or present questions/concerns • Document, track and provide status updates on issues log to ensure resolution • Drive and facilitate project meetings where issues log require separate working meetings • Escalate issues log delays, problems, and concerns to most appropriate person(s) when necessary • Provide regular status updates and executive summaries
• Identified, developed and executed various growth strategies for the US$21million HP training business • Grew existing services customer training sales by 11% to exceed US$2mil in FY15 • Identified and implemented solutions for functional and process gaps to improve efficiency and productivity; include documentation, training and ongoing support • Lead role for various projects and programs in areas of operations, marketing and sales campaigns • Built/improved data reports and dashboards to identify trends and opportunities for sales • Subject matter expert for end-to-end quote-to-cash and delivery related matters • Conducted regular business reviews with various stakeholders
• Identified areas of business growth to increase Services Attach penetration across Asia Pacific • Identified, onboard and review business plans with sales and Channel Partners • Initiated and executed different sales initiatives to increase orders • Built/improved data reports and dashboards to identify trends and opportunities for sales • Reviewed scorecards of country and regional Services Delivery teams to ensure compliance • Conducted business reviews with senior management