Pleasanton, California, United States
Turning a major change into something an organization actually adopts takes a rare pairing: the strategic range to architect the change, and the communications craft to make every message land. That is what I do. I'm a change and operations leader with 15+ years standing up the operating systems that move work from strategy to impact - partnering with the offices of CIOs, CTOs, and CFOs across cybersecurity, fintech, SaaS, IT, product, finance, and go-to-market organizations. In most of my senior roles I've owned the operating model: the cadence, governance, decision-support, and adoption systems that carry an organization from strategy through execution to lasting results. Across my career I've architected enterprise change strategies, shaped executive narratives, built manager enablement tools, and advised senior leaders through the moments when trust, clarity, and momentum mattered most. As a certified change practitioner, I pair disciplined methodology with human-centered communications craft - helping transformation feel clear, credible, and actionable for the people expected to live it. In practice, I create structure where there's ambiguity, clarity where there's complexity, and accountability where outcomes matter. Selected impact: → Architected change strategy and cascade across 8 enterprise functions through a network of 65 change agents - building trust top to bottom and reaching 100% adoption. → Led change managment for the company's first enterprise-wide technology consolidation across 8 organizations - $6M in savings and 40% YoY cloud-spend reduction. → Drove 60% higher engagement at ServiceNow through narratives that shaped the story behind the change, across executive forums, live events, and digital channels. → Improved quote-to-cash 30% through CRM transformation across enterprise sales operations. Certified change practitioner (Prosci, Kotter, ADKAR), PMP, MBA. Senior leaders have trusted me with high-visibility work requiring sound judgment, discretion, and steady execution. If you're standing up something hard and need it to stick, let's talk. [email protected]
Independent practice providing change management, operations, and transformation support to technology professionals and organizations navigating complex transitions. Active between full-time roles: Apr 2019 - Dec 2020, Apr 2022 - Feb 2023, and Oct 2024 - Present • Advise senior leaders and professionals on executive positioning, narrative, and personal brand • Design operating models, prioritization frameworks, and repeatable systems from the ground up • Build and publish thought leadership on change, adoption, and the operating discipline behind transformation • Partner with leaders and teams on planning, communications, and execution through complex change • Bring AI-era operating fluency to change and transformation work, helping others adopt new tools and ways of working
Partnered with the Office of the CIO at an $8B cybersecurity company; owned the IT operating model for a 400-person global IT organization and drove technology adoption for 15K+ employees companywide. • Built and led a 65+ cross-functional team of change champions across 8 enterprise functions • Led change management for the company's first enterprise-wide technology consolidation, delivering $6M in savings and 40% YoY cloud-spend reduction • Drove enablement for a new enterprise work-management platform to 100% adoption in 6 months • Enabled launch of a Zero Trust enterprise browser as Customer Zero, reaching 100% adoption in 8 weeks • Cut time-to-adoption 67% through targeted enablement, training, and workflows • Reduced quarterly CIO incident escalations from 3 to 0 by establishing a governance framework • Ran IT operating rhythms (all-hands, leadership off-sites, CIO skip-levels, decision reviews) and built executive decision-support through dashboards and quarterly reporting
Partnered with the Office of the CFO at a $6B SaaS company; owned the finance operating model for a 400-person finance organization and drove finance transformation for 17K employees companywide. • Led cross-functional teams of 10+ per initiative aligned to strategic investments • Owned the finance operating cadence for the 400-person finance organization • Drove 20+ CFO engagements with benchmarking, dependency sequencing, and prioritization • Supported enablement for CRM and quote-to-cash systems for finance and sales, and procurement systems across the enterprise • Delivered 30% faster time-to-quote and 20% cost reduction through the enablement • Led a collaboration-platform migration for Finance and scaled best practices across the enterprise • Led a global employee engagement campaign, with outcomes reaching 33% over goal
Partnered with the Office of the CTO at a $21B global payments company, working directly with the SVP of Engineering; owned the operating model for a 1,200-person product organization. • Led org-wide programs for all 1,200 employees and bi-weekly forums for 40+, with 1 direct report and a matrixed, global team • Matured engineering operating models, governance frameworks, and planning cadences • Drove org-wide programs across digital and platform product teams • Translated 150+ client and partner inputs into onboarding improvements • Delivered 75% faster onboarding and 50% fewer client-found defects through the improvements • Scaled developer enablement programs across global teams • Led innovation programs supporting engineering culture and cross-team collaboration
Networking leader with $40B revenue and 70K employees. Led change management, executive enablement, and the company's shift to SaaS and recurring revenue. Held multiple contract engagements across Corporate Communications, Digital Marketing Operations, and Customer Experience Software Services from Mar 2010 - Jan 2011, Feb 2012 - Mar 2013, May 2016 - Mar 2017 (three years). Also, held a one year contract at Stanford from Jan 2011 - Dec 2011. • Drove SaaS and recurring-revenue transformation across a 600+ person organization • Managed portfolio updates across 7 cross-functional teams for SaaS transformation • Coordinated sales enablement across Brazil, China, and Italy, supporting $3B in revenue impact • Led Salesforce training and CRM change management, delivering $1.2M in annual savings • Partnered with IT on secure streaming for Quarterly Manager Meeting, reaching 4K+ managers • Led global impact program, driving 4,000+ pledges and matching charitable donations • Led operational reviews and reporting for the "Tomorrow Starts Here" B2B brand campaign