Shay Coplin

Technical Instructional Designer at Hyland

Nashville, Tennessee, United States

About

I design training that makes complex systems easy to learn, and coach workouts that help people feel strong inside and out. Full time, I’m an Instructional Designer who specializes in making software easier to understand and use. Whether it’s certifications, foundations, or skill-building hands-on labs, I love turning big systems into something clear and accessible. Before the work day begins, I lead group fitness classes that bring energy and joy to movement. Empowering others to show up for themselves, whether through learning or fitness, is what lights me up. Clifton Strengths: Achiever | Learner | Relator | Competition | Activator Enneagram: 1w2

Experience

  • Hyland (4 yrs 2 mos)
    • Technical Instructional Designer III
      Aug 2024 - Present · 2 yrs

      • Architecting and owning a multi-course learning ecosystem for Intelligent Document Processing (IDP), supporting customers, partners, and internal teams across global markets • Leading virtual training for global audiences and delivered in-person sessions in Germany and multiple U.S. cities • Designing role-based learning journeys (eLearning, hands-on labs, instructor-led, self-paced, live conference sessions) aligned to product capabilities, customer use cases, and business outcomes • Partnering cross-functionally with Product, Engineering, and SMEs to ensure curriculum remains roadmap-aligned • Establishing learning standards for scenario-based instruction, sample data strategy, and learner-centered storytelling to accelerate product adoption • Defining and tracking learning effectiveness signals (engagement, feedback loops, content iteration cadence)

    • Technical Instructional Designer II
      Aug 2022 - Aug 2024 · 2 yrs 1 mo

      • Developing and designing course curriculum based on needs analysis, ensuring it meets desired performance objectives. • Collaborating with subject matter experts to continuously validate the accuracy, relevance, and effectiveness of technical, business process, and industry-specific content. • Designing and implementing effective evaluation tools to measure the impact and effectiveness of course curriculum.

    • Intern, Technical Instructional Designer
      Jun 2022 - Aug 2022 · 3 mos

      Assisted in the development of instructional materials and resources for effective training.

  • Group Fitness Instructor at YMCA of Middle Tennessee
    Apr 2025 - Present · 1 yr 4 mos

  • Founding Lead Teacher, 5th Grade Science at KIPP Nashville
    Jul 2019 - Jun 2022 · 3 yrs

    • Delivered Amplify Science curriculum daily to 4 classes of 33 students each. • Achieved regional data leadership in assessments of 5th-grade science content with up to 94% student mastery over 3 years. Grade Level Lead (May 2021-May 2022) Aligned 8 team members on multiple school-wide procedures and managed a $1500 yearly budget for culture incentive planning. Student Council Director (August 2020-May 2022) Initiated a program to develop student leaders and facilitated communication between key leadership, families, and the surrounding community in the planning of multiple school-wide programs. Clubs Director (August 2020-May 2022) Launched a virtual club program with 20 diverse options, tracked data-based preferences for 273 students, and produced science and computer science club programs for ~15 students each, led biweekly. Homework Club Staff (August 2019-February 2020) Guided approximately 7 students biweekly through formal after-school homework help.

  • 2019 Corps Member at Teach For America
    May 2019 - May 2021 · 2 yrs 1 mo

  • Department of Juvenile Services Intern at Brazos County Juvenile Department
    Jan 2019 - May 2019 · 5 mos

    • Coordinated a Victim Impact Presentation on drunk driving • Created a college mentor program including a campus tour of Texas A&M University • Led 30 hours of tutoring a student through completion of high school chemistry credit • Attended weekly school and home visits for 10+ juveniles on probation