Greater Sacramento
Experienced Vendor Relations Specialist with a demonstrated history of working in the information technology and services industry. Skilled in OS X, Computer Repair, Microsoft Word, Windows Server, and CompTIA Network+. Strong information technology professional graduated from TechSkills of Sacramento.
Maintaining Vendor Records: Updating and organizing vendor contact details, contracts, pricing, and performance data. Managing Vendor Databases: Inputting and tracking vendor information in systems. Ensuring Compliance: Verifying that vendor information is compliant with internal policies, industry standards, and regulations. Communication: Liaising with vendors to gather necessary information, clarify issues, and resolve discrepancies. Reporting: Generating reports related to vendor performance, order histories, or discrepancies for management.
Contact with vendors directly via phone and email to drive completion Manage entire life-cycle of aged order Prepare and send daily pending lists Daily phone calls to vendor to follow up on pending list Reinvestigate discrepancy in results provided to Sterling with information missing or required
Y 2017 - SEPTEMBER 2017 Answering high level of inbound calls from customers regarding Credible’s product, processes and partner lenders Performing outbound calls to re-engage clients and help guide them through loan process Identifying trends impacting client experience and communicating operational issue to Product team and Software teams Developed problem solving skills through helping customers with moderate to difficult issues and concerns Respond to all task on Salesforce by priority level (e-mails, cases, text messages) Managing social media account for company Quarterly projects to build out FAQs and improve product processes
Review and recommend the eligibility of specific claims for payment Proofing all claimant submitted data, analysis of the claim or completeness and correctness Clear data and claim exceptions accurately Analyze claims as a whole along with supporting documentation to ensure eligibility Send deficiency and rejection letters
• Meet and exceed client performance requirements and client relations through regular formal and informal interactions including; Interaction with applicants, acceptance of application & check for completion of application • Capture mandatory data fields, collection of payments & generate receipt • Maintaining a positive attitude with difficult applicants • Maintain in-depth understanding visa types and application requirements • Analyze applications to process correctly • Processed and filed documents in timely manner