Longmont, Colorado, United States
Project manager and customer success manager with seven years of experience in healthcare tech and construction tech, adept at solving complex executive-level challenges and driving successful, system-wide implementations nationally. Trusted director, technical lead, and cultural lead on multiple interdisciplinary teams, ranging from 5-100+ people in size. Strong communication, organization, people management, technical, and operational engagement skills. Experienced in Microsoft Suite, Google Suite, Jira, Miro, Lucid, Slack, Zoom, Webex, Skype, and Epic software (Orders, Clin Doc, Infection Control, Willow Ambulatory).
- Led inpatient physician and retail pharmacy teams through healthcare IT implementation projects; coordinate physician, retail pharmacy, and IT resources; and develop new operational and in-system workflows to enhance patient care. - Collaborated with, regularly presented project updates to, and provided dedicated operational and technical support to C-level executives and senior leadership for ongoing Epic implementations. - Directly managed specialized inpatient physician and retail pharmacy IT teams ranging from 5-14 people with each healthcare system, and supervise five direct reports at Epic, including formalized quarterly performance reviews. - Responsible for oversight and performance of multiple healthcare IT application add-on implementations for multiple teams, including specialty pharmacy, financial assistance, and bone marrow transplant software. - Developed, maintained, and provided oversight of all implementation divisionwide onboarding materials required for all new hires, including providing regular update presentations to Epic implementation executive team and all implementation team leaders. - Primary point person for all implementation new hires completing one year onboarding and training requirements.
-Developed and presented regular STEM and STEAM programs for elementary students and families -Developed and established bi-weekly youth homework assistance volunteer program -Covered service desk regularly, answering patron questions (ranging from general directional to complex reference), monitoring and enforcing library behavioral standards, and assisting patrons and co-workers in computer- and technological-related questions -Worked as part of a team to organize and run department-wide short-term and long-term programs
-Assisted patrons in finding specific materials and general topic materials -Discharged, reshelved, and organized material
-Developed and taught ACT/SAT English preparation classes for up to 20 students, January 2016 - December 2017 -Aided Chinese and Korean middle and high school exchange students in completing homework and adjusting to American culture