Shawn Tienken

VP - Revenue Operations

San Francisco, California, United States

About

Shawn is an accomplished health care executive with detailed knowledge of revenue cycle and provider reimbursement issues. He has proven his ability to develop and implement positive change by helping his clients recover millions in lost revenue, and by collaborating to generate annual business growth for his own firm in excess of 10% for the last several years. Shawn is interested in helping organizations proactively address impending changes in the health care industry to streamline processes and minimize risk. Specialties: • Revenue Cycle Consulting • Provider Reimbursement and Recovery • Strategic Planning and Operations

Experience

  • Stanford Children's Health | Lucile Packard Children's Hospital Stanford (Full-time · 12 yrs 11 mos)
    • Vice President of Revenue Operations
      Mar 2022 - Present · 4 yrs 4 mos

    • Director, Revenue Cycle Operations
      Aug 2013 - Mar 2022 · 8 yrs 8 mos

  • Consultant at Freed Associates
    Jan 2011 - Aug 2013 · 2 yrs 8 mos

    Management consultant to healthcare organizations. - Specialize in revenue cycle maximization, workflow optimization, and interim management - Developed and implemented customized denial management solutions for multi-facility healthcare systems - Provided strategic direction and management for revenue cycle, business systems, and patient financial services

  • Triage Consulting Group (12 yrs 4 mos)
    • Principal
      Jul 2008 - Dec 2010 · 2 yrs 6 mos

      • Partner with fellow Principals to make strategic and operational decisions for nationwide firm of 350+ employees, including business development, marketing, financial planning, budgeting, rate-setting, staff management (assignments, promotions, and terminations), and product implementation; • Oversee multiple simultaneous project teams delivering Comprehensive Payment Review consulting services for diverse hospital provider organizations; • Develop new business through both active selling and leveraging of existing client relationships; • Promote firm’s eminence through public speaking and professional organizations.

    • Manager
      Sep 2003 - Jul 2008 · 4 yrs 11 mos

      • Managed multiple simultaneous Comprehensive Payment Review projects for various provider organizations, including academic trauma & transplant facilities, non-profit community hospitals, and tertiary, for-profit, multi-facility health systems; • Worked closely with consulting teams to establish project goals, determined and implemented strategy, provided coaching, and developed staff leadership, managerial, and technical skills; • Served as firm’s Legislative & Regulatory Specialist (California) - Developed and maintained corporate knowledge base on laws & regulations governing hospital reimbursement and payer/ provider relations and created deliverables for internal and external distribution;

    • Senior Associate
      Oct 1999 - Sep 2003 · 4 yrs

      • Managed day-to-day operations of Payment Compliance projects for various high-profile clients, including fulfilling client service objectives, achieving profitability targets, and training and mentoring staff of varied experience levels; • Formulated and delivered customized process improvement recommendations to Finance, PFS, Admitting, and Managed Care executives; Worked with clients to integrate recommendations into current processes; • Reviewed facility and professional contracts and provided recommendations to enhance contract performance, including detailed review of rate definitions, coding, contractual time limits, and prompt payment provisions; • Created internal Client Service Committee to enhance quality of client deliverables.

  • Assistant Coordinator, On-Campus Interviews at UCLA Career Center
    Sep 1996 - Sep 1998 · 2 yrs 1 mo

    • Scheduled and coordinated campus recruiting visits for various high-profile companies.