Danvers, Massachusetts, United States
Technically experienced engineering professional with an extensive history of infrastructure engineering, web access management, and systems administration within high profile corporations. Analytical individual skilled in successfully leading teams to excellence in technical operations. Accomplished in Linux server management, Oracle database administration, application integrations, and secure access gateways. Exceptional communicator and problem solver able to lead projects and direct multiple tasks effectively while mastering innovative software and tools.
Provide advanced technical support for the RSA Identity Governance and Lifecycle product suite formerly known as Aveksa in the Database, Linux, and application space to front line support staff. This includes resolving Oracle database errors, SQL query issues, general database administration (IG&L uses local Oracle database), application upgrades, and troubleshooting Red Hat & SUSE operating system issues related. Identifying gaps in product documentation then working with Engineering to update, the creation of Knowledge Articles in RSA Link to help customers and partners solve issues themselves. Mentor Technical Support Engineers in troubleshooting & problem-solving skills through hands-on exercises and researching knowledge sources such as RSA Link, Jira, and our internal Wiki.
•Demonstrated success in infrastructure engineering by leading activities for root cause analysis to resolve upgrade failures on RHEL 7 servers that delayed the rollout of new retail banking services. •Leveraging pivot tables in Excel identified servers with high volume of alerts in order to focus on servers causing the most impact to business. •Significantly increased successful scheduled changes by analyzing weekly change requests for gaps and completeness. •Served as expert by providing tier 3 Linux support for incidents, routine patching, and systems upgrades. Key Achievements: •Successfully identified and resolved issues with the service architecture of Mobile Banking that caused consistent impacts to customers. •Reduced technical issues with devices by creating new build and QA documentation for Windows 10 laptops and workstations. •Proposed changes to the load balancing setup that resolved constant outages.
•Delivered expertise and technical leadership for a large-scale project migrating the domain in line with the merger of the HPE Enterprise Business with Computer Science Corporation. Oversaw strategy development and execution for hundreds of servers impacting over 700 clients. Key Achievements: •Led all aspects of migration and drove team to stay ahead of schedule with zero customer outages. •Designed and deployed a new web access management service on AWS allowing public access to multiple new offerings through a standard entry point across multiple availability zones.