Clearwater, Florida, United States
As a FPC certified payroll professional I have a strong understanding of HR and Payroll practices which allow me to optimize payroll software efficiently. Resolution focused with the ability to drive projects and communicate complex ideas. My career focus is to help companies mitigate the challenges that come with processing payroll.
Ensuring payroll support team is up to date on all policy updates, product releases and compliance factors using confluence article SOPs and live trainings. Expediting and escalating jira support tickets with the engineering team for quick resolutions on tier II product issues. Managed Payroll experience
Counseled ADP peers with training presentations, how to guides and SOX compliance updates Preformed hands on payroll assistance by correcting W2 errors, quarterly reconciliations, creating custom reports and general ledger mapping.
Utilized knowledge and resources to provide clients with specialized support and guidance on their payroll needs Communicated complex ideas and solutions via email, phone and screen sharing to help clients navigate their unique payroll data inputs Aided clients with implementing new PTO / 401k plans onto the ADP WorkForceNow program using imports and excel spreadsheets Advised admins on payroll processing for multi state companies, W2/W2c creation, tax amendments, past quarter adjustments, payroll reports, GL integration.
As an Uber Expert I worked to onboard new 1099 Contracted Partners and assist current partners with their Driver Profiles. I have assisted over 3000 Uber partners with account issues and requests. At the Denver Greenlight Hub I execute the following: • Onboard 1099-contractors: background checks, data entry for sensitive documents, and tax information • Troubleshoot complex driver account issues: payment delays, Uber application outages, and device problems • Communicated sensitive account topics: account deactivation, background check failures and driver incident reports • Spearheaded major process corrections; ie maximized DIA drop off procedure and expedited check in process • Exceeded HR metric expectations by continually scoring 5.0 in policy/produce knowledge, NPS, and helpfulness
AAG provides world-class customer service and support to J1 Work and Travel Exchange Students from around the world. These students experience Cultural Exchange by working and living in Denver for the summer. • Advised 200+ J1 Visa Students: assist with Social Security documents, bank account setups, and W2 forms • Processed administrative emails from clients seeking more information about the company and program • Conduct orientations, safety housing checks, & host company evaluations • Coordinated and budgeted for educational events for the students: Zoo Trip, Park Day and Museum of Contemporary Art